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I had good customer service from Jessica. She was quite helpful. I am not finding this app as easy to use as Oberlo, and she was able to help walk me through my problem. I have yet to have DSers respond to an email, but they are quick to respond in chat.
Hello Rocket Pets,
Thank you for your review, and your kind words for Jessica.
We understand that DSers may be a little different from Oberlo.
Please let us know if you have some ideas on how we could improve things!
As for your emails, we checked and found that you received a reply, could you please check your Spam folder potentially?
Happy dropshipping!
DSers Team
I was advised to switch to DSers because Oberlo was shutting down. So I migrated & now all of my pricing is messed up. I have spent the last 2 days trying to figure out how the pricing works as I sell in AUD. Now I have just discovered I can't include shipping costs when I import & push to my store. I have to average them out using my pricing rules ! Oberlo could add shipping with no problems. Even searching for products on AliExpress is hopeless.
They can be extremely slow! The remapping has taken over 20 days and still needs to be done. If they told me they could not help in the first place, then I would have done it myself 100 times!
Hi,
We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!
DSers Team
estou tendo problemas com o DSERS preciso de suporte para resolver a minha situação porque estou querendo procesar os meus primeros pedidos na plataforma porem esta aparecendo um erro nele que nao me permite liberar para o receber os pedidos dos meus clientes... entre em contato no e-mail so que ate agora nao tive resposta
hello thank you.for first experience is´t not easy to conclued a command.so a little is always welcome.
Hi Ribambelle,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
It would be a nice app, but you can't handle it on a mobile phone. There is no zoom or focus or scrolling possible in some areas. Thats sad, makes it pretty useless if I need a desktop to process an order. Tried it with different browser and even a desktop version on my phone. But I don't get to the area I want, the focus stays the same, inside an unwanted area, and there is no scrolling and zooming possible.
Hi Pure Bracelets,
We really appreciate your review of our App. We will take your suggestions into consideration and develop a more mobile-friendly version! We are grateful that you took the time out to leave such a thorough comment to us. Please don't be hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
The online team for this app has been helpful to me. It will still take me more time to decide on a higher star rating.
Hello!
Thank you for your comment and review!
Glad to hear that the team has been really helpful.
Don't hesitate to contact us again if you need help, we'll be happy to assist.
Looking forward to your future rating and happy dropshipping.
DSers Team
Have fulfilment issue showing at my shopify backend when order generated, Shopify automatic requested fulfilment but somehow DSers declined, and been many days still the same. pro: reached out to Live chat, get responded very fast, [Colin] helped out to check as order was fine. con: annoying towards at the end, which is the live chat team have "review" KPI to achieve, very pushy to the user to leave good review. even I was already jump on start writing this, but they are double/triple check if the user leaving the review... tbh: not very good user experience for the pushy part!!!
Hi
Thank you for your review! We apologize if you feel pushed about the replying review because we are trying to get proper feedback. DSers will continue trying hard to provide and develop more features that will help increase the efficiency of dropshipping. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
once in a while the dsers bug is not back, the app is missing more, it cannot happen, there are thousands of companies that depend on the app, I need to edit the product and it is not working in any store, the problem is not just me
Hi dear team ! I am sorry to hear that you have issue to when using DSers. Could you please tell me more detail about the bug you met with? Any detailed information would be very helpful. Team will help to check. Please contact support@dserspro.com to get support. Have a nice day
Wang helpt me to fix the link to my store. He was really nice and quick. Great service at messenger. :D
Hi,
We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team