整体评分
5
每个评分等级的数量
  • 98% 的评分是 5 星
  • 1% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 1% 的评分是 1 星
2023年10月6日

Sally's help was invaluable, I have used many supports, but this one was the best and I will definitely remember it for a long time.

HubInnovate
挪威
4个月 人在使用应用
DSers已回复 2023年10月9日

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

2023年12月13日

Seher hilfreich und schnellen problem lösen

Nurhome
德国
3个月 人在使用应用
DSers已回复 2023年12月14日

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

2023年12月17日

Holly very helpful!

Baqida
比利时
大约1个月 人在使用应用
DSers已回复 2023年12月18日

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

2023年11月9日

Great service, fast answers. Thank you.

kipstar
以色列
7个月 人在使用应用
DSers已回复 2023年11月12日

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

2023年8月24日

Dsers has been an absolute lifesaver for my business! Their platform streamlined my order fulfillment process, ensuring that my customers receive their products promptly and hassle-free. Whenever I encountered any issue, Serein from the Dsers support team was there to assist with swift and effective solutions. Thanks to Dsers and Serein, I can focus on growing my business while providing top-notch service. Highly recommended!

Shoppiemart
美国
6个月 人在使用应用
DSers已回复 2023年8月27日

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

2023年5月31日

Exceptional Support from Dser's Eden: A True Problem-Solving Prodigy!
Review:
When it comes to customer support, there are certain individuals who go above and beyond the call of duty to ensure your satisfaction. Eden, from Dser support, is undoubtedly one such shining star! I had the pleasure of experiencing his extraordinary service firsthand, and I must say, I am thoroughly impressed.

From the very beginning, Eden's approach exuded warmth and professionalism. He attentively listened to my concerns and made me feel valued as a customer. What truly set him apart was his unwavering dedication to resolving the issue at hand. Eden spared no effort in patiently guiding me through the troubleshooting process, going step by step until we found the solution together.

Throughout our interaction, Eden displayed remarkable expertise and an exceptional ability to communicate complex technical concepts in a clear and concise manner. He understood the problem from various angles, providing me with insightful suggestions and customized solutions. It was evident that he possessed an in-depth knowledge of the product, leaving no stone unturned in his quest to resolve the issue.

But what truly impressed me was Eden's unwavering commitment to ensuring my complete satisfaction. He remained by my side until the problem was completely resolved, going above and beyond the typical boundaries of customer support. His attentiveness, patience, and genuine care made me feel like a valued partner rather than just another customer.

In today's fast-paced world, it's rare to come across such exceptional support. Eden is a true gem, representing the epitome of customer service excellence. His dedication, expertise, and problem-solving prowess have left an indelible impression on me.

If you ever find yourself in need of assistance with Dser products, look no further than Eden. With his unparalleled support, you can rest assured that your concerns will be addressed promptly and with the utmost professionalism. Eden has set the bar high for what exceptional customer service should be, and I am grateful to have had the pleasure of his assistance.

Thank you, Eden, for your outstanding service. Your commitment to customer satisfaction deserves the highest accolades. Dser is fortunate to have such a remarkable individual on their support team. Kudos to you, and keep up the incredible work!

Track and Find
美国
10个月 人在使用应用
DSers已回复 2023年6月1日

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time

Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

2023年10月31日

Olivia was great! fast replies and solutions. clear and concise. highly recommended

TheDream
新西兰
10个月 人在使用应用
DSers已回复 2023年11月1日

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

2023年9月16日

This is extremely frustrating . They added Tmall without my authorization and now my store is completely messed up. I reached out to support and they play game all day instead of fixing my issue which i provided several times (min 5 times). Each time some Victoria keeps telling me to verify my email and sent screenshot of my problems with details of my issue and they keep playing games. This is extremely frustrating. I don't even know why Shopify deals with this company. Tmall is something i don't even use. Why is it forced on my account without my authorization. I will be looking at replacing this app today.

Make Me Elegant
美国
1年多 人在使用应用
DSers已回复 2023年9月18日

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.

Please drop our customer services team a message via on any below methods and we will triple check things to solve your problem

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

2023年10月13日

I chatted with Olivia through messenger and she was super helpful and patient with me. She helped me through a couple different issues I was having with connecting products to my Shopify store. Everything is fixed now and I'm so happy she was able to help. Thank you Olivia!

A Pretty Penny
美国
29天 人在使用应用
DSers已回复 2023年10月15日

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

2023年8月24日

The user-friendly interface, along with the seamless integration with various e-commerce platforms, has been a game-changer. The automation features, real-time syncing, and reliable support have saved me valuable time and effort. Thanks to Serein, I've been able to enhance customer satisfaction with timely deliveries and accurate order processing. Your service is indispensable, and I can't thank you enough for the positive impact it has had on my business.

Thanks again, Serein !

MadamÉlégante
法国
7个月 人在使用应用
DSers已回复 2023年8月27日

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team