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I had the pleasure of working with Selena and she helped me so much. She went the extra mile to help me and show me exactly what I needed to do. As a newbie on DSers, I didn't know much but she definitely made sure I was informed. She was patient and very kind. Thank you, Selena.
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
I was attended to by one of their staff - name is Lennon, great customer service and support. Sure I would recommend this app.
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
Selena at the DSers support team really saved my day!! If she hadn't have sorted it out so quickly I would have been pulling my hair out!! Thank you!!
Hi,
We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Their customer service is great! I had a question about grouping products together and within a minute of sending a message I got a response from Wendy! Wendy was very kind, helpful and as I said, quickly responded to my questions!
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
I worked with Isla to sort out my issue with DSers and she was amazing helping me out. I highly recommend DSers support!
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
I encountered a problem with the fulfillment of my order and contacted the DS'ers representative, Lucia, for assistance. I must say that her assistance was exemplary, as she demonstrated a remarkable level of proficiency in resolving my issue. Her depth of knowledge and quick response were impressive, and she expertly guided me through the necessary steps to quickly fix the problem.
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
Wendy answered within a few minutes. It was very helpful. Thanks!
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Sandy take care of me step by step! many thanks for your patience and your help!
I was so frustrated to be obliged to cancel my first customer order!
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
So far the AliExpress app is working better than some other apps out there. The customer service is great. Amity just helped me map out a product and answered another question I had and showed me pictures along the way. I would suggest though that the customer service agents ask clarifying questions instead of assuming. For example, I was trying to save the mapping but was getting an error, instead of asking how far I've gotten in the process, Amity assumed I didn't know how to do it at all.
Hi,
We are incredibly grateful that you took the time out to leave us a review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Dear Sylvia,
I am writing to express my sincere gratitude for your help in resolving my recent customer service issue. I was very impressed with your professionalism, patience, and dedication to providing excellent customer service.
You took the time to understand my problem and then worked tirelessly to find a solution. You were always available to answer my questions and kept me updated on your progress. I was particularly grateful for your willingness to go the extra mile to help me resolve my issue.
Thanks to your hard work and dedication, my problem was resolved quickly and efficiently. I am very grateful for your assistance and I will definitely be recommending your services to others.
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team