评论 (30,368)

整体评分
5
每个评分等级的数量
  • 98% 的评分是 5 星
  • 1% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 1% 的评分是 1 星
2024年3月25日

Un immense merci à "RITA" pour son professionnalisme et son expertise. Elle a pris le temps nécessaire pour me guider et m'aider à résoudre mes différents problèmes liés à l'utilisation de DSERS. Mille mercis à toi

Cocoon de rêve
法国
大约1年 人在使用应用
DSers已回复 2024年3月26日

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

2022年1月2日

I had questions about shipping and on properly setting my product syncs for orders where I have multiple suppliers from DSers and on other platforms and Emma was able to break it down in simple terms so I could quickly understand and move forward with my tasks. She provided me with a specific links to help save me time searching around the blog and help desk to get tutorials. So far, this app is looking very promising and the customer service was literally instant. As soon as I sent the request, there was Emma! Thank you!

Wonderful Addition
美国
接近4年 人在使用应用
DSers已回复 2022年1月3日

Hi Wonderful Addition,

We are grateful that you took the time out to leave such a thorough comment to us. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

2024年4月20日

The app is an absolute nightmare. Orders always have a problem when being placed. Api charges extra shipping costs that do not exist. Customer service although helpful does not know most of the time what the problem is. If a ticket is launched no one checks it and gets back to you. Customer phone numbers never get synced properly. Some products do not sync the correct price and ends up in a loss when placing an order and so on and so fourth. There is a list of problems which I cannot possibly post all. I will be soon leaving this app for another app. Very disappointed!!!

The Monaco Republic
美国
5个月 人在使用应用
DSers已回复 2024年4月22日

Hello,

Thank you for taking the time to leave this detailled review and sorry to hear that you had such a tough experience with DSers.

We just want to let you know that the issue about the product sync has ben fixed. There was indeed a problem, but you can now see the correct prices.

We are double checking the Chrome extension about what you mentionned.

Please drop our customer services team a message via on any below methods if you meet any other issues

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

2022年11月6日

Thanks you Krystal for your help. It was very helpful.
I am very satisfied with your help. I couldn't understand what it wasn't working but i had my problem resolved quickly by you.
take care of you my friend. I'be seing you again if i need help. you were wonderful.

TIILAB
法国
接近4年 人在使用应用
DSers已回复 2022年11月6日

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

2024年4月23日

DSers is a very nice app allowing dropship with a perfect customer support line. My experience with Sally on the support line was amazing, she helped me solve my issues solving my problem and provided help deserving of at least 5 stars. Very fast responses, images with explanations, patience, and extreme kindness. Love it :)

Smart Chef Solutions
葡萄牙
4个月 人在使用应用
DSers已回复 2024年4月24日

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

2022年11月8日

Great support, thanks a lot to Nephele who helped me with my issue within a view minutes! Much appreciate it

Nala und Luna - dein Shop für dich und deinen Vierbeiner
瑞士
接近4年 人在使用应用
DSers已回复 2022年11月8日

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

2022年1月20日

Thanks for the support with great service, my problem with the thank you and I was very happy, now I will finally be able to get my cashback on purchases on aliexpress, thank you Nephele

Incrível Para Você
巴西
接近4年 人在使用应用
DSers已回复 2022年1月24日

Hi Incrível Para Você,

We are happy that all your issues were fixed. Our customer service team will really appreciate your review. DSers always tries to provide the best services to its valuable users. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

2024年5月11日

The CS advisor Emma, she as very nice and supportive with proper guidance in an issue about order processing. Thank You very much!

Torange
英国
28天 人在使用应用
DSers已回复 2024年5月12日

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

2021年4月7日

Very good application, I had a problem with the mapping and the support solved my problem in a few minutes, thanks

RainzerBox
巴西
接近4年 人在使用应用
DSers已回复 2021年4月7日

Hi RainzerBox,

We are thrilled to see your comment on our app and customer service. DSers is always here to solve any of your problems. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

2024年5月3日

I had the pleasure of receiving outstanding customer service from Sandy. She went above and beyond to assist me, showing genuine care and professionalism throughout the entire process. Thank you, Sandy, for your exceptional service!

Annavy
法国
大约2个月 人在使用应用
DSers已回复 2024年5月5日

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team