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Despite being a member using the free version of Dsers I was grateful to find that the support are extremely helpful when it comes to any issues you may have ,
When I Contacted support I was quickly connected to Ralla who was happy to guide me through all of the questions and issues that I had and even Provided visual examples for things that were not easy to understand which was greatly appreciated especially for me as a visual learner Excellent support staff from my experience and Ralla deserves 5 stars .
The only change I would make to give Dsers 5 stars would be a change to the imports pages user interface
Currently the imports page only displays pricing in USD this adds extra steps for Store admins that do not sell to the usa
Simple fix would be forcing the imports page to use the currency selected in the associated AliExpress account
Hi,
We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!
DSers Team
The rep was amazing and super responsive. I will always advocate for this merchant due to great customer service.
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Alice was amazing!! She was real patient with me, she wasn't rushing, and she answered all the a million questions I had. Haha! I'm new to all this and its a lot to take in but Alice gave me some clarity and hope. Really thankful for people like her.
Hi,
We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Olivia's exemplary assistance has been a true asset. Her dedication and expertise not only efficiently resolved my issue but also significantly enhanced my experience. Olivia's commitment to delivering top-tier customer service is commendable and left a lasting impact. I extend my sincere appreciation to Olivia for her exceptional help, which has undoubtedly contributed to a positive day.
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
very quick and helpful customer service from Olivia, I am really happy, I was very stressed before contacting DSERS customer service as I had an issue with my first order in my store, and Olivia quickly fixed thak.
I couldn't be happier.
really appreciat.
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Worked with Chloe today to solve a problem that caused all my item to be "sold out" she was very helpful and managed to fix my issue and my store id now back up and running again.
Thank you very much
Hi,
We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
great help with DSERs. Quick and very friendly as well. 5-Stars
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Excellent service. Especially happy about the quick and efficient support from Wendy
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Response time really fast, really useful information and very helpful. Kudos to Jully, great customer service agent
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
I have reached out to DSers support on Facebook and Catalina from their support team replied right away. I received great service and she answered to all my questions! I truly recommend DSers for use!
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team