DSers‑AliExpress Dropshipping

DSER’s service is really fast and their resolution process is excellent. What I liked the most is that there is a real person available live who listens to your problems and provides solutions in real time. Ashley was very helpful, patient, and professional throughout the conversation, and he made sure to ask if I was happy with the resolution before ending the chat. Overall, a great support ...

Awesome app and top notch customer support
I had a case on one of the busiest seasons of the year and Blanca were a great help. Very responsive, kind and got the issue sorted out in two minutes
Highly recommended

The app can be quirky (because it's web-based). However, I had some very specific question I couldn't figure out about the app, but I requested help over Messenger and within a couple minutes Cyril was able to help and answered every question, helping me solve my original question and even troubleshot my issues himself. Highly recommmend. IF you EVER have any issues, just contact them, they're highly receptive and helpful.

Cyril delivered clear, fast, and reliable support.
She understood the DSERS system deeply.
Each reply solved the issue without confusion.
She stayed patient and focused until everything worked.
This level of service saves time and builds trust.
DSERS support shines because of agents like Cyril.
Highly recommended.

Dsers fulfillment service works great!
I used after trying multiple apps.

At the beginning is complicated due to the number of features, but after is really powerful.

Service is via Facebook works great!

Their customer service is extremely attentive, patient, and high quality. The app also makes it very easy to find the perfect suppliers for the products needed on your store! Very good app for dropshipping!

Sean Hutcheson Sr.
Outstanding Customer Support Experience
I want to take a moment to recognize Teresa from DSers for her truly outstanding customer support.
As a new seller facing my very first order issue, I was understandably stressed and disappointed. Teresa immediately stepped in with patience, kindness, and professionalism. She carefully explained the limitations of AliExpress shipping filters, walked me through alternative ways to search for U.S.-based suppliers, and even took the extra initiative to search for replacement suppliers on my behalf.
What stood out most was her genuine care and encouragement. Instead of rushing me to a refund, she reassured me, asked me to hold on while she explored every possible option, and made sure I felt supported throughout the entire process. Her communication was clear, timely, and compassionate, which made a frustrating situation much easier to manage.
Teresa went above and beyond what I expected from customer support. She treated my concern as if it truly mattered—and that level of dedication makes all the difference, especially for new sellers.
DSers is fortunate to have her on their support team. If you ever get the chance to work with Teresa, you are in excellent hands. I would rate her 5 out of 5 stars without hesitation and highly recommend her support to anyone using DSers.
Thank you again, Teresa, for your hard work, professionalism, and genuine kindness.

Great and helpful support!
I reached out about supplier and shipping issues to the EU, and the DSers team clearly explained the limitations and possible alternatives. They also shared a practical solution for working with Chinese suppliers through the DSers merchant platform. Fast replies, polite communication, and genuinely helpful guidance. Appreciate the support.

I was having a difficult time with multiple accounts on Dsers that were made in error. I sent an instant message to Dsers, and they contacted me back almost immediately. Not only was the response time fast, they walked me through the fix for the problem, and helped with the steps I didn't know how to do on my own. They were polite and kind the entire way through. The customer service is exceptional!

I’ve been using DSers for my dropshipping store, and it has been a game-changer! The platform is easy to use, integrates seamlessly with Shopify and AliExpress, and makes importing and managing products a breeze. Order fulfillment is smooth, tracking is simple, and their support team is responsive and helpful. For anyone starting in dropshipping or looking to scale efficiently, DSers is an absolute must-have!