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Update: Do not trust these people, today i talked to them again they are completely useless and liars.
I was told that I would be contacted by customer service, did not happen. After the upgrade everything got messed up, all the inventory gone, mappings gone, orders gone. It is completely bad and I am going thru all the mapping and orders one by one, for 1000 skus. I do not appreciate this and will probably switch if I find something else
Hi there
Thank you so much for taking time to write this feedback to us, we appreciate your honesty.
We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again.
Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Most features in this app work however it is not very intuitive. Also some features are completely BROKEN. Sometimes you have a giant order that fails and the errors give you a list of 3 reasons it MIGHT have failed...which one could it be? It gets worse. Most the time NONE of the listed reasons are why it failed. It gets even worse. The feature that allows you to find items that ship to specific countries? It doesn't work at all. But even worse, it pretends to work so you think you are doing all this work picking out items for these countries only to find out that the items will not ship to those countries at all...now you go back to the failed order and have to figure it out all over again. If they fix these things then its a 4 or 5 star app. But these are game breaking issues that have been this way for MONTHS. FIX YOUR APP
Hello;
Thank you for your comment. We have checked the issue you faced. Your order failed due to one of your supplier, and we helped you to fix it. I apologize for the trouble, and we'll work on improving the reasons listed in case of order failure to simplify our user's way of solving potential issues.
As for the feature to find products that ship to specific countries, it appears that the AliExpress supplier changed his destination regions, and we'll work hard to improve the feature so that it updates more often and you won't face this issue again.
Thank you for taking the time!
DSers Team
After having an issue with the length of the SKU's being too long and making it impossible to add product to TikTok I had no other choice but to change platforms. I have over 400 product with multiple variations which I needed to import into the new platform.
I pleaded with DSers to send me a CSV file to make the process an hour rather than weeks, to which I was told they are unable to do so. Which is not true. I think it's terrible customer service to treat people this way just because they have to leave due to the platform not being able to support popular apps such as TikTok.
Hi there
Thank you for taking time to write this feedback to us.
As our customer service mentionned to you, we do not provide this feature.
We understand your frustration, and we will try to keep working in the future to include more and more new features.
Here is the email address & official messenger link if you have some ideas.
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
App never works properly, always issue.
At least three times a week, you get hit with store connection issue where you can not fulfill the orders.
Support does not comprehend english most of the times.
You ask for something that and you get a
Response for something that is completely for a different
Subject. Most people use it because they made a mistake and choose this app first, it's not easy to move your work from one garbage app to other. I have a lot of orders that need to be fulfilled for Halloween now, and I could not fulfill the orders because of it. It actually not first time that their poor actions have caused financial damage.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Horrible horrible app not able to ship any products, every time I try to purchase it says we're not able to ship in united states but, my rates are set up. They have been no help and don't reply in a timely matter I'm never truly receiving assistance.
Hi there Karma team ! Thank you for your review and I am sorry that you are facing issues. AliExpress is updating service and it will cause some instability. We are working with team to modify as quick as possible. And thank you for your understanding there is time difference. Please feel free to leave us a message or send an email to us. Our support team will reply as quick as possible. Thank you again for your understanding and patience. Have a nice day!
i cant understand if my order completed, it says me in fullifement the order but i cant sellect shipping, i cant understand the app.
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us about the situation? It seems that your product's supplier doesnt support shipping to the selected destination.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
Our team will help you fix this.
DSers team
This app has issues. One of my orders was fulfilled on aliexpress but the app failed to capture the payment on Shopify. By the time I noticed this the payment Authorization had already expired. Watch out for freebies with this one.
Hi dear NeckFab team!
We are sorry to hear that you failed to capture your payment. Please note that capture payment is NOT a DSers feature. Please set up Auto capture payment on your Shopify setting panel to receive money from your buyers. Please feel free to let us know when you need any other help. Have a great day.
DSers team
Problemas constantes em realizar a conexão com a shopify.
Realizei a tentativa de conexão, por pelo menos 08 vezes e todas sem sucesso.
Hi there
Thank you so much for taking time to write this feedabck to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Not being available is understandable but seeing the messages and not replying is another, i was communicating through messenger and my messages were SEEN. im not interested in leaving a bad review for no reason
Their support is litterally NEVER available. Always replying too late and today they saw my messages showing an urgent problem and they IGNORED! If you're gonna ignore your customers atleast dont use platforms that show if youve read the message or not.
terrible
Hi there !
We are sorry that you are having some urgent issue.
Team will help to check as soon as they start working today.
We never ignore any contact from our users.
And please kindly understand that we may not reply in time due to time difference.And we provide free customer service during 10:00 am to 9:00 pm UTC+8.
Thank you so much for your understanding.
Please keep in touch with team on Messenger.
Have a nice day.
não conecta com o aliexpress, da um erro que a página não foi encontradaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Hi there
Thank you so much for taking time to write this feedabck to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team