DSers‑AliExpress Dropshipping

Was forced to go to this from Oberlo. Oberlo was so much more intuitive and easy to use. I cannot say enough about how much I am displeased with this new platform. First off migration was a nightmare and it didn't keep any of the suppliers, so i had to go back by hand and add all the variants and suppliers back. It is confusing to use and most things on the platform are in broken English making it even harder to know what is ever going on. You have to make sure a bunch of things are in place before you can even think about using this integration. I contacted customer support when I first tried to migrate because it wasn't working (b/c of supplier issue i described)...they were minorly helpful by telling me all the things I needed to do, but ultimately i had to figure it out myself. I never review apps on here, but felt this one needed it and I really don't understand how it is so highly rated. Maybe it takes time to understand, but I am irritated at the tedious work I've had to do to make sure it is all right. Disappointed to say the least.

I got this message from Shopify, saying App Dsers is incompatible.
What is the procedure now?
When are you going to solve this problem?
this is hurting me a lot, I want you to solve it urgently

SCAM! Bad customer service made me wait for days to get a reply. I've been charged for using a FREE TRIAL and they still charged me. I asked for a FULL REFUND as this was their fault. After days of complaining they wont even give me my Full refund and only gave less than Half of the money they took from my account. So mad about the fact that I used a free trial plan and cancelled before the free trial ends and they still charged me. scam.

I was charged $368 for nothing. I signed up through Shopify for what I thought was $1/mo and was charged $368 through DSers. I never drop shipped anything. I cannot find customer service or a help chat to cancel or be reimbursed. It's a total scam.

Frickin garbage. I'm entering my right login info and even changed my password and this trash still says its wrong.

Sinceramente se você sabe criar um app cria um por favor porque esse Desrs não presta alem do suporte sem ruim, a plataforma é toda confusa. dou zero não indico pra ninguem

12/01/2022 Failed Price Updates: The DSERS site has failed to update pricing 5 days in a row. I have to manually open the software and click each of the AliExpress links to get it to update. then the help desk sent me a message saying "see it updated, it works fine" when in fact I HAD INITIATED THE UDPATES NOT THE SOFTWARE. The DSers software MISSED 70% OF CRITICAL PRICE UPDATES on Black Friday, Cyber Monday and on days thereafter. It missed price changes of 30% and 40% on some products and after 48 hours had not updated leaving the site exposed to losses for underpriced products. It is very concerning that their help desk fails to recognize or admonish that they software is glitching and only updating when i open the app and click through the links. The software left us exposed to potential price discrepancies. Failed Mapping: Twice we have had products pushed to Shopify using the DSERS software. The software has lost the mapping of the product. The software has been unable to remap. The help desk has been unable to solve why their software is losing the mapping of the product they pushed to shopify. This has created real time problems for the team with orders not tracking back to DSers for processing and we had to turn to another company app for help. The Dsers site is good for very limited quantity of transactions with products that do not change price significantly or frequently. It is not handling a listing volume of 100 items.

horrible app, nothing to do with oberlo. oberlo i was importing products in 2 mins. In this horrible garbage it takes me 20 mins for a single product. SLOW, IRRESPONSIVE and LAGGY. BRING BACK OBERLO. THIS IS A TOTAL DISASTER!!!

A guy name BARRETT was not professional at all. At someone who is new and still learning on how your apps works/dropshipping I find it calling someone "my friend" and telling you read above what I send is a bit rude. I read it patiently but as I am new and still learning I think customer service like him need more patience as we all a beginner at something. and I wished the one who accommodate me is bit nicer than him. tho he answered my question with saying read it patiently.

Seems like Barrett sleeps the wrong side of the bed today.

the dsers app is sh*t, the usability is rubbish, u dont even show a profit / cost / revenue graph. so many bugs and stupid design flaws in the app.