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12/01/2022 Failed Price Updates: The DSERS site has failed to update pricing 5 days in a row. I have to manually open the software and click each of the AliExpress links to get it to update. then the help desk sent me a message saying "see it updated, it works fine" when in fact I HAD INITIATED THE UDPATES NOT THE SOFTWARE. The DSers software MISSED 70% OF CRITICAL PRICE UPDATES on Black Friday, Cyber Monday and on days thereafter. It missed price changes of 30% and 40% on some products and after 48 hours had not updated leaving the site exposed to losses for underpriced products. It is very concerning that their help desk fails to recognize or admonish that they software is glitching and only updating when i open the app and click through the links. The software left us exposed to potential price discrepancies. Failed Mapping: Twice we have had products pushed to Shopify using the DSERS software. The software has lost the mapping of the product. The software has been unable to remap. The help desk has been unable to solve why their software is losing the mapping of the product they pushed to shopify. This has created real time problems for the team with orders not tracking back to DSers for processing and we had to turn to another company app for help. The Dsers site is good for very limited quantity of transactions with products that do not change price significantly or frequently. It is not handling a listing volume of 100 items.
Hello there!
Thank you very much for your review. All feedback is important to us.
We are very sorry for the issue you have encountered and we are reviewing if anything went wrong.
Please note that we try our best to improve and we'll double check everything.
Don't hesitate to give all the necessary feedback to our customer service team too.
DSers Team
I used this app, and it was good, but the problem is with the charges. I switched to the free plan, but they still charged me. I deleted the app, and they continue to charge me. I asked them for a refund, but they refused to refund me.
Hello,
Thank you for your review, all feedback is important.
Please note that there is a delay between your actions (such as changing plan and uninstalling an app) and the time Shopify has you pay subscriptions.
Basically, even if you uninstall the app, you may to pay for the previous month of use.
We do not overcharge, but if you have any doubt, don't hesitate to contact our customer service team.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Horrible you uninstall and the reinstall themselves and double charge u for stuff you don’t use.
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
horrible app, nothing to do with oberlo. oberlo i was importing products in 2 mins. In this horrible garbage it takes me 20 mins for a single product. SLOW, IRRESPONSIVE and LAGGY. BRING BACK OBERLO. THIS IS A TOTAL DISASTER!!!
Hello Bear Tees,
Thank you for your feedback.
Could you give us more details about the product import issue?
With DSers, you can import products even faster that it was possible with Oberlo, just one click, so we're not sure what kind of import you are referring to.
We understand that DSers is different from Oberlo, and we're working hard to improve things>
If you could tell us where you experience some issues, we'll be glad to check them!
DSers Team
A guy name BARRETT was not professional at all. At someone who is new and still learning on how your apps works/dropshipping I find it calling someone "my friend" and telling you read above what I send is a bit rude. I read it patiently but as I am new and still learning I think customer service like him need more patience as we all a beginner at something. and I wished the one who accommodate me is bit nicer than him. tho he answered my question with saying read it patiently.
Seems like Barrett sleeps the wrong side of the bed today.
Hello,
Thank you for your honest feedback.
We apologize for the experience with our customer service team and will use this opportunity to train our team and make sure to work on the way we can improve things.
I understand you are just starting with DSers, so please feel free to get in touch with us in case you need more assistance.
Wish you the best of luck with DSers and dropshipping!
the dsers app is sh*t, the usability is rubbish, u dont even show a profit / cost / revenue graph. so many bugs and stupid design flaws in the app.
Hello Wooden Earth,
Thank you for your comment, we appreciate all feedback.
Can you give us more details about what you like concerning the usability?
As for the profit / cost / revenue graph, we have a basic Report feature that we are working on improving, we welcome any suggestions you may have would be very useful.
DSers Team
Just shit, noone product whit their correct photo or variant, really sad...
Oberlo much better, for sure
Hello ElectroPhox team!
Thank you for your review.
I'm sorry you faced some issue with DSers.
We couldn't find any record of your contacting our customer service, they would be more than happy to help you in solving the issue you faced.
We are trying to always improve and we are more than happy to listen to your potential suggestions.
Have a good day!
so this stuff is really costliy and its like last years dollar store items no sales in my store its worrying me
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
If you are not getting any sales, you may want to change products, or try to advertsize them more, change your strategy and so on.
We are here to help you manage products and orders, we can only give you advices on how to increase sales.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
This app doesn’t work, no email communication and terrible login features, doesn’t let you login... fix it...
Hi there !
We are sorry that some issue happened to you.
You can get to us via email
1.on Shopify App Store page
2.on App page of Shopify admin
3.on DSers-Contact page
And team does not get any contact from you yet.
Please feel free to contact us and we will help to check.
really bad support, a lot of bugs......................................................................
Hi there team! We are sorry for less support during weekends. Team will get back to you on Monday when we get back to office. Please feel free to update us if you still have issues when using DSers.We will try best to help you out. Also, a better support service for you is on the way. Hope to talk with you soon !