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what is the purpose if I can do this directly on aliexpress? this wiill take me time so set up if have thousands of items in store?
O app apresenta erros ao fazer a vinculação da loja on-line ao AliExpress. Direciona para outra página e não conclui o processo de vinculação. Tentei desinstalar e reinstalar novamente e não resolve o problema.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve met this issue.
It seems that your AliExpress account is currently under investigation, hence the the issue you met.
Please contact our customer service team, we do want to help you out there
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
I'm giving zero star ,I'm asking so so so many tomes for help by no one give response to me,I always lost my orders I lost my customers because of dsers bad service they don't proceed my orders to complete i try to sync order with aliexpress I try to request for order fulfilment but notching works my all orders are still incomplete.very very very disappointing
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Do not recommend. Had to migrate from Oberlo due to them retiring the product. Disappointed that Oberlo actually suggested it as I have had nothing but issues with it. My biggest concern is that you will not get price sync updates or notifications on any of your products unless you have actually purchased the product via Dser. Which totally defeats the purpose of drop shipping. Still conversing with Dser to find a solution. Very disappointed with product.
Hello craftoutletshop,
Thank you for your comment and helpful feedback.
We are working to improve this and will make sure to keep your ideas in mind!
We are different from Oberlo, but we try to provide the best service possible, please don't hesitate to share your thoughts if you have more suggestions!
DSers Team
I will be deleting this app. No where near as good as Oberlo for my store. I have had nothing but trouble. prehaps if you have nothing but dropshipping products it may be useful, but if you have a mix of your own physical products and dropshipping its awful. It syncs ALL of your products from your shopify store and if you dont want to see them on DSERS you must one by one cofirm to hide them on DSERS, in addition to that it takes forever to sync with Alibaba. with Oberlo, you hit sync and it happened immediately.
Hello Rubenesque Rider,
Thank you for your feedback.
I understand that DSers and Oberlo work differently, and that it may take some time to set things up. Please understand that we're trying to improve things.
In your case, it's hard to judge, from a technical point of view, which product is physical or not, and while it may take some time to manually "Hide" a product, once it's done, you don't have to do it anymore.
I also want to clarify that DSers synchronize things automatically, so you never need to worry about syncing manually.
I hope my answers helps, if you have some suggestions on how we can improve things, we would greatly appreciate them.
DSers Team
preciso de ajuda para desconectar uma loja do dsers pois não estou conseguindo pelo proprio app, não
Hi there! Thank you for reaching out. Could you please contact our customer service first to get help? Any details about your issue would be very helpful. Please contact support@dserspro.com.
Absolutely horrible customer service experience from Jessica and Barrett. Jessica will literally argue with you when you have an issue with the APP and insist that you don't when in fact you do...which then later realizes that you in fact have an issue...after going back and forth with you. Then Barrett over here is just plain rude and detached from his job. No personality whatsoever is condescending and is extremely unhelpful, to say the least.
Hi there
Thank you so much for taking time to write this feedback to us.
We're sorry that you had such experience here
From your feedback, we found there's some aspects on which our support team need to be improved：
1.Knowledge of SEO
2.Improve the language. Our team is not native, and it may sometimes create some issues while discussing.
We will keep improving our support team service in order to have our users' questions solved appropriate
DSers team
não esta indo para o aliexpress, esta indo para o alibaba, não to conseguindo importa o produto para minha loja
Hi there
Thank you so much for taking time to write this feedabck to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
ONE of the most horrible experiences I have ever had with an app !!! The customer service was not helpful at all , not only was my migration messed up but I've spent 2 days now trying to figure out everything that got messed up !!! I've lost time and money and all I get is the run around with them !!! DON'T MIGRATE TO THEM !!! They will mess up your entire store front !!!!! Can't get orders out, Can't see orders , half my inventory lost !!!! JUST A NIGHTMARE !!!!!
Hi Rita's Unique Boutique,
Very sorry to hear about your experience, but thank you for taking the time to leave a comment, it's always helpful to hear feedback from merchants.
May I ask how your migration was "messed up"? Any details would help us on finding what potentially went wrong.
Please understand that we're trying our best to adapt to merchants previously using Oberlo and we're trying to improve as fast as possible.
DSers Team
Totally unimpressed. I have just reopened my store, replaced Oberlo with your app and need some information. Your so-called Help Centre is really the No Help Centre. Clicked on your email button - it should be labelled the No Email button. Tried the live chat button - I need to log into my Facebook account.... why? So, there is no way of contacting you. This is 2022, not 1922.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Just to ensure you have access to the right channels:
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team