評價 (29,835)

整體評分
5
各級評分數量
  • 98% 的評分為 5 顆星
  • 1% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
2024年7月17日

Maria was super helpful! My aliexpress got disconnected and I couldn't find my orders. She looked into and shared with me step by step on how to resolve. Great communication.

Kinoko
美國
使用應用程式 6個月
DSers 已回覆 2024年7月18日

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

2024年8月18日

Customer Service representative Sandy was very helpful to understand my issue and providing the solutions accordingly.

Ladies Valley
澳洲
使用應用程式 2個月
DSers 已回覆 2024年8月19日

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

2024年8月5日

Great customer service. My issues was resolved with a live agent at 10pm EST. Impeccable and friendly service!

thepawfits
美國
使用應用程式 1年多
DSers 已回覆 2024年8月7日

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

2024年7月19日

I was helped by Vivian for all my enquires and she was honestly super helpful and made it such an easy process for me.

Thank you to Vivian I honestly appreciate it!!

Kaliyah's Closet
英國
使用應用程式 大約2個月
DSers 已回覆 2024年7月21日

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

2024年9月24日

I contacted DSers for support fulfilling one of the products. Blance was very helpful. Thank you

Typhin
加拿大
使用應用程式 5天
DSers 已回覆 2024年10月8日

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

2024年8月6日

When using free(Basic) subscription, we still have a bill of 49.90 for pro subscription. We would like to have this solved as soon as posible with a refund for money we had no intention to pay. If there is even cheaper subscription then the sum we pay, it is absolutely absurd. If this is for downloading, Dsers should have stated it, but the only thing there was is that there is a free subscription. This happened twice, once we got it delete after with no intent to pay, but by assumption of an employer that it was a mistake and plan was changed, it was dowloaded again, and same scenario has occured. Please take care of it.

onlyyoujewelry
美國
使用應用程式 26天
DSers 已回覆 2024年8月8日

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.

Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

2024年10月21日

Zina was super helpful and very well prepared.
thank you so much <3
from Gaza ^^

Delivery Store
英國
使用應用程式 9天
DSers 已回覆 2024年10月22日

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

2024年6月23日

I was looked after by Tiffany, who was extremely responsive, understood my problem in record time and found a solution very quickly.
Very efficient and professional!
Well done

univers-beret
法國
使用應用程式 接近2年
DSers 已回覆 2024年6月24日

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

2024年8月18日

I spoke with Holly and she was accommodating. She answered my question and gave me step-by-step instructions on how to fix my problem. I wish Holly were available to answer all of my questions.

Patty & Ally
美國
使用應用程式 8天
DSers 已回覆 2024年8月19日

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

2024年10月7日

Luna helped me this morning to figure out some issues I had. She was patient, kind, knowledgeable, and accurate with her suggestions. She deserves 5 stars!

My Store
美國
使用應用程式 2天
DSers 已回覆 2024年10月10日

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team