評價 (28,899)
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fast, efficient and responds precisely to my problem. I am very satisfied with Dsers customer service. Thank you very much for your availability
We've been using DSers since Oberlo was sunsetted and not only were they super helpful during the transition, we now fulfill orders at lightning speed compared to when we were using Oberlo. I dropped 1 star because sometimes you receive someone who is entirely unhelpful, like Irene, who not only didn't know how to help but continually gave me incorrect information rather than asking for someone to help her. But I waited until the next shift and received above and beyond service from Myra. She even pointed out an additional setting that would make our lives easier. Thank you Myra!! I have usually had good service from DSers so hopefully the team can provide better training for newer reps.
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with DSers, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
Still learning more about the app. but glad they have a great customer service support "Meena" . Great help provided.
Alen me ajudou e tirou alguma dúvidas, pois migrei do Oberlo. Ótimo trabalho. Só falta o idioma 100% português
HOLA ME HA GUSTADO MUCHO GRACIAS
FACIL DE ACCEDER AUNQUE ULTIMAMENTE A TENIDO UNOS INCONVENIENTES AL ANEXAR ALIEXPRESS
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Haven't used this app yet but the help I received was excellent. I was unaware that oberlo was coming to an end.
Villanelle helped me so much with so many questions I had and very nice and explained everything for me. The store it’s self does not go into detail or very clear with setting things up. Which is why Villanelle was so great with helping me figure it out.
Updated Review: The developers Refunded the charge and support was prompt. Original Review
I was unnecessarily charged 49.90USD without any notification. I was told by the support that after the trial the account will be migrated to Free plan after which I can select the plan I need. This is not good.
Dear Shoppersy.com team !
We wish you a happy new year !
We are sorry to hear that you are facing this kind of issue.
I am more than happy to help you out.
Let's see what happened here first to see how we could solve it.
We checked related record on Shopify and Messenger, thinking that it could help us to get a better understanding of each other.
1. You subscribed our Advanced service on May 25th, 2020
2. You canceled it on 4th, Jan.
3. We send out 2 rounds of emails and published in-App banner for half a month to notify that we are starting to charge.
4. As to the information given by our support team as you mentioned, we found your chat on Messenger and the only message about subscription from team is :
" Hi there D**tr! Sorry for the late reply.
You just need to choose a Plan, but it will remain free until Dec 31st 2020
The previous version of DSers Pro was a BETA like we announced".
It means that from 1st, Jan, DSers will start billing for paid plans.
Hope that my explains could help you to get a better understanding.
Well as a solution, if you do not want to subscribe paid plan anymore, please simply cancel it and transfer to free plan. Shopify billing system will help to refund the credit to your account in a few days smartly.
Here is an official documentation from Shopify to explain the whole process of downgrade. Hope this could help.
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
Please feel free to let us know if you still have questions and we are more than happy to help at any time.
Wish you a happy new year!
DSers team
DSers has many features we need but it requires a lot of manual work, very complicated. But customer service is always friendly, patient, and helpful. (Sometimes too friendly though haha)
Big Kudo to all the customer service staff who helped us before!
Olivia
Lennon
Selena
Minnie
Wendy
Bruna
Zoe
Mia
Chris
Via
Neva
and could be even more!
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
I had problems with migration between oberlo and Dsers and Krystal helps me to fix it.she is so polite and personal
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team