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Hello there!
Thank you very much for your review. Feel Free to share more details about what you mean.
We'd be happy to hear more from you.
Cheers! Happy dropshipping with DSers!
DSers Team
En attente de résolution de problème, je reviendrais changer l'évaluation quand ce sera réglé ! Pris en charge par Bruna
Hi dear Ma Culotte Menstruelle !
We are so sorry that you are facing issue currently. Team has been communicating with Ali team since we got your feedback.
As you mentioned, before, there is no such issue and it happened all of a sudden. Team needs time to confirm details with Ali team, work on a fix accordingly, and test very carefully to make sure no other error happens when we solve your issue since the feature is important to all of our users.
We thank you very much for your understanding and patience. We will put the solution online very soon after we make sure the fix is completely OK.
Have a good day.
Best,
DSers team
não funciona 100% - mas os atendentes sempre resolvem com presteza e rapidez. A jenifer é excelente!
Hello Maju Store.
Thank you for taking the time to leave a review.
Could you share your thoughts on what we could improve?
This would help us to make the experience even better for all our users.
Thanks a lot and happy dropshipping!
DSers Team
Just migrated to Dsers. unsure yet of the usefulness of app. have yet to explore further. A pleasant experience I had with Dsers was my encounter with their staff Ms Jenny Bayat. She had been very helpful & professional in her approach. Sincerely it was a pleasant experience! Importantly I managed to rectify the migration hiccup issue thru her help. Thk you Jenny & Great Job! Thk you also Dsers! Rgds Helena
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
I used this app after previously using Oberlo. I think this app is not as easy or to use user-friendly, but the help section and customer service has been acceptable so far. The most frustrating thing for me is I have tons of items on my store that I source from a POD app and not AliExpress, and now I have to go find all of these on DSers and "hide" them from DSers to complete my order fulfillment and it's extremely time consuming. I wish I could have connected my items from AliExpress and not connected my items directly from my shopify store.
Hello,
Thank you for your comment!
We understand the DSers is a bit different from Oberlo and might not be as user friendly at first.
We'll work hard to try and improve things in the near future.
Please don't hesitate to talk with our customer service team if you need help.
DSers Team
After having the Basic version more than 1 year we move to the paid Advanced subscription as it promised a better tracking service of Aliexpress tracking numbers, sadly that option never fully work as every time the supplier changed the tracking in AliExpress DSER didn't make the proper update in our web, they told us the only way to keep the tracking updated is by using the extension in chrome manually every day, but the most important, we changed to this plan to have a proper tool that could help us change the prices when the suppliers increase them in Aliexpress, THIS NEVER WORKED, not eve once, we contacted customer support more than 20 times because of this and the just gave us vague answers and never a solution, the last week we barely make profits as most of the products didn't have their prices updated, they insisted that their tool takes 24-48h, but we see is not true, there are many products mapped correctly in DSER that have old prices for weeks, terrible customer support, right now looking for a proper tool that provides the right features they advertised and move this tool back to the basic free plan.
Hello!
Thank you for your comment.
We know we say that a lot, but every feedback matters!
We are sorry that this issue is taking a long time to get fixed.
Our tech team is still actively working on it!
Our support team will keep you updated on the evolution, but feel free to reach out to us anytime!
Happy dropshipping!
DSers team
Since Oberlo was sunsetted and Dsers introduced this app has proven to be very useful but it really needs to be updated so that it is supported by shopify.com I've so many products linked through Dsers and AliExpress the flow needs to be more synchronized so it doesn't take up so much time.
Hello,
Thank you for your review, every feedback is important to us.
Could you give us more feedback about what you mean? Do you think our synchronization from Shopify to DSers is too slow?
Please drop our customer services team a message via on any below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
I think Dsers it's kind of hard to figure out, a lot of information, but it seems ok. I liked Oberlo better, was more clean and clear. I'm still trying to figure it out. Hope gets better and more accessible. Got help from Meena today, she was fast, kind and communicative, appreciate it.
Je veux que cette application soit gratuite pour moi.
mais je n'arrive plus à l'utilisée gratuitementé
pourquoi?
Hi,
We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
I am getting an error message that the app is unsupported in shopify. I am seeking some help on this. Will i have to delete all my products that i have uploaded on my store.
Hello,
Don't worry, DSers is here to stay!
Due to Shopify's updated detection system, you may see 'DSers unsupported'.
Please be assured that this will not affect your business and we are working with Shopify to solve this issue as soon as possible.
Best,