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NUL DEPUIS VOTRE MISE A JOUR LES COMMANDES METTENT 10minutes a passer c'est innaceptable
Admitad no longer works
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Migrated over to this product believing it was the replacement for Oberlo but after migration it still needs mapping and isn't nearly as user friendly or functional as Oberlo was!
Hello FridaySweets.com,
Thank you for your feedback.
After migration, all your products that were mapped in Oberlo with AliExpress suppliers will be mapped in DSers as well.
Please make sure that the mapping is activated in DSers, and if you have any issue, our customer service team will be able to easily help you fix the issues.
If you have some suggestion on how to make DSers more user-friendly & functional, please share your thoughts with us, we'll be glad to hear them!
DSers Team
Très déçu de l'application, depuis 4 jours je ne suis plus en mesure de me connecter, les commandes s'accumulent et je ne peux rien faire à part rembourser mes clients.
Dsers m'a fait perdre beaucoup d'argent
Hi Super Forme,
We are happy to learn that DSers is really helpful for you. It is our honor that DSers is an app you could rely on! We will continue working hard to provide an excellent dropshipping experience to all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
The new September 2023 DSers update is unbelievably underwhelming. Support has been so far from helpful as well. I'm experiencing a bug with package tracking that is extremely easy to solve, but support simply can't understand. When sending customer notification emails after an order ships, I select "Other" and use my own websites Track Order page URL. It was working fine in the previous DSers version, no issues. Now with this new update, it's adding "%s" at the end of my custom URL link, which is making the page unavailable and causing an error message. If I'm already inputting a custom URL, why would it add "%s" at the end of my URL for absolutely no reason. Please solve this issue and make sure the Custom URL provided stays the exact same way it was set, without adding anything to the end. Orders are also taking significantly longer to place, and sometimes don't even work at all. Should've left the app the way it was. Will be deleting permanently if these issues persist.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
We understand that the update might not have been as smooth as we hoped, but we will hopefully be able to show you in the future why it was necessary. We will use this opportunity to improve and this makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Renovou automático essa merda
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Dsers Supplier Optimizer is attempting to only show their Tmall items. These items say "Only available on Tmall" but when I do my own search on AliExpress, there are plenty of suppliers with the same item that I tried to find using Supplier Optimizer. Tmall items are more expensive and delivery times are longer. I don't want to source from Tmall and not accurately showing what's available on AliExpress feels very suspicious. I will cancel my subscription and find another way to import AliExpress items. I don't trust that Dsers is being honest about what's available on AliExpress but pushing its own brand in a deceptive way.
The app is not working their servers are not functioning properly randomly. Now i get mapping error and i have 500 orders waiting to fulfilll and i cannot fulfill them cause their app is broken once again!!!!!!!!
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Está com problema e o suporte é bem ruim. Demoram muito para responder.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Big Pop Up that they help you find supplier because of the corona virus.
1. No reply via email
2. Admitad cashback doesnt work anymore
3. And now I cant even login or reset my password
Hi there! We are replying every email from our users. Please feel free to let us know your email address that used to contact. We will help to check. For admitad issue, please deactivate your Chrome extension otherwise they will hijack your traffic. For resetting password issue, could you please share more details. Feel free to contact support@dserspro.com