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Ruined my whole store. why does all my products go straight to active??? Now i have to go through my whole entire store and try filter out those products to edit them properly. Also only aloud to ship to 1 country? this doesn't make sense at all, i want oberlo back. I spent hours editing my products for no reason. Its like turned so complicated just to edit my products. Even when doing my ...
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you ...
I was approached by their "DSERS PRO" service.
They said they would fulfill my product for a cheaper price, I sent them over 90 orders. All of those orders were late, broken, cheap quality.
They damaged my brand's reputation; my customers were calling my business a scam.
I am at risk of getting my accounts banned.
They keep rotating me between different "agents" they all say the tracking info ...
Hello,
Thank you for your detailed feedback.
We are very sorry to hear that you had such experience with our team, our management has arranged for a group specialists to look ...
They are having bug on their system and they don´t even have the proper Infos. why and how long it will take. WORST part is i cannot even complete the customer Order.
DSERS Customer Service Agent EMMA has response like this:
"This is the responsibility of the technical department, so I cannot provide a specific time. Sorry............".
How can they even reply like this when so many shops are ...
Hi there
Thank you so much for taking time to write this feedback to us, we appreciate your honesty.
We are sorry that our latest update may have caused some issues, and we ...
At the beginning was working fine, but now I can't open the App at all from my shopify's store. A yellow circle of dots is coming doing circles on the screen.
Hi there ! Thank you for your review and sorry that you have issue when accessing to DSers. Team tested and found that it works on our end. It might be caused by internet ...
Refuses to fulfill orders on Shopify for days now ... I contacted support and I'm on the wait list for fix (5 days already)
Good when it works but at this point too much those small bugs which ruin your day
I would not recommend using this app. the customer service is poor when there is problem. the customer never get the products that order. its just a waste of time, money & contacting them about the products that never gets to the customer.
Hi dear KiiKii's Collections,
We are so sorry to hear that your customers didn’t receive products from your suppliers on AliExpress and our support team didn’t explain enough ...
DSERS new update sucks. Is it hard by default to just sort products by created date or whatever options? or at least give the option to sort products.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
Please share more details of your issues with ...
your app and service are the worst !!!!!!
I want a full refund for this month ....no way that you will see even 1$ over your worst service ever!!!
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could ...
Very poorly trained customer service. I wasted so much time and they were not able to fix the pricing error I was facing. So I tried to figure it out myself and changed the setting and found improvements, meanwhile, I used my limit to manually sync the pricing. I contacted the support and told them about the issue and mentioned that it is my first month with them. They did not update the price ...
Hi,
We are happy to learn that DSers is really helpful for you. It is our honor that DSers is an app you could rely on! We will continue working hard to provide an excellent ...
Performance has been catastrophic since the update a few days ago. Impossible to map products, passing orders takes minutes per order, and every page load takes forever. I'm literally blocked with a pile of orders I can't process with Dsers.
Hi there
Thank you so much for taking time to write this feedback to us, we appreciate your honesty.
We are sorry that our latest update may have caused some issues, and we ...