整體評分
5
各級評分數量
  • 98% 的評分為 5 顆星
  • 1% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
2024年2月3日

I had trouble with tracking number for my customers and chatted with Wendy who was exceedingly helpful. She sent me the screenshot with all I had to do. She even offered to do it for me. Great first experience! Thanks again!

Griffon
加拿大
使用應用程式 大約2年
DSers 已回覆 2024年2月4日

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

2024年1月26日

Wendy was very helpful and professional resolving my issue with DSERs fulfillment order process. You're awesome and made this a very easy process. Thank you! Everyone who has issues with Dsers should use this application to solve them

Kahami
墨西哥
使用應用程式 大約1年
DSers 已回覆 2024年1月28日

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

2024年1月17日

Had the pleasure of working with Krystal who was very responsive and quick to point out the issues I was having. She even provided a guide for me to use going forward so I don't have the same issues. Great service!

Sale Nails
加拿大
使用應用程式 1年多
DSers 已回覆 2024年1月18日

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

2024年1月4日

I'm writing this review to say thank you to your staff Lucia who has helped me relentlessly and made sure my order was successfully placed. My order needed mapping and I could not do it without help, so on conducting D'sers Chat Lucia took time to find a solution for the problem. She took me through the process step by step and shown me how to map my orders.

Buddhatrends
加拿大
使用應用程式 1年多
DSers 已回覆 2024年1月15日

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

2024年1月30日

The DSER app has been a tremendous help with my business. It integrates seamlessly with my Shopify store. The DSERs employees are so helpful. I get help within seconds. Shout out to Chrissy for helping me map an order so I could get the product to my customer ASAP. I love DSERs.

Thicc & Curvee
美國
使用應用程式 1年多
DSers 已回覆 2024年1月31日

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

2024年1月4日

From the moment I contacted customer support, Wendy was an absolute star. She was not just helpful but truly exceptional in her approach to customer service. I had some complicated issues with my order from DSRers, and honestly, I was expecting a long and tedious process to get it sorted. But Wendy turned that expectation on its head.

Her communication was clear and empathetic. She listened attentively to my concerns and asked pertinent questions that showed she genuinely wanted to understand the problem. It wasn't just about following a script; Wendy was engaging with the issue on a personal level.

The most impressive part was how swiftly and effectively she resolved the issues. It was evident that she has a deep understanding of the company's products and systems. She guided me through the steps I needed to take and, in cases where she needed to take action, she did so promptly. At every stage, she kept me updated, so I never felt lost or forgotten in the process.

Moreover, Wendy's friendly and reassuring tone made a huge difference. Dealing with customer support can sometimes be frustrating, but her demeanor ensured that the entire interaction was pleasant. By the end of it, not only was my problem resolved, but I also felt like I had someone at DSRers who I could genuinely rely on.

In a world where customer support can often feel impersonal and disconnected, Wendy stands out as a beacon of excellence. She embodies what customer support should be about - not just fixing problems but ensuring that the customer feels valued and heard. My experience with Wendy has significantly boosted my confidence in DSRers, and I wouldn't hesitate to reach out again if I need help.

Thank you, Wendy, for your outstanding service! You've turned a potentially negative experience into a testament to the quality and care that DSRers puts into its customer support.

Viper Baby
美國
使用應用程式 大約1年
DSers 已回覆 2024年1月15日

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

2024年1月23日

Holly was absolutely amazinggg! I can't say enough regarding how much Holly helped me fix my problems, took some time but Holly came through and really helped set me up for success. I truly appreciate the talented employees here. Honestly Holly you have been super cooperative and very, very helpful! Thank you so, so much.

Adaab Luxe
加拿大
使用應用程式 8個月
DSers 已回覆 2024年1月25日

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

2024年1月15日

I was having trouble getting my orders from Shopify to Ali Express.
Lennon was my Customer service person and he was exceptional great from start to finish.
Has a business owner you want to have the orders moved over to the suppliers seamlessly and Lennon help me realize that the orders need to be manually entered to Ali Express to make sure customer and buyers are protected.
Lennon provided screen prints to help me through the process.
Professional customer service at the highest level.
Everyone should mirror Lennon's skill set.
Thank you again

UrbanPhitz Inc Fashions
美國
使用應用程式 5個月
DSers 已回覆 2024年1月17日

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

2024年2月4日

Holly got right on the question I had and found the exact solution I needed. Her patience and taking time to take screen shots with explanations was the best. She had the exact solution I was looking for to solve my problem the whole thing took just over an hour but was well worth the time.

Life Of Colors
美國
使用應用程式 6個月
DSers 已回覆 2024年2月8日

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

2024年1月27日

Isak was very helpful to me. I had a small problem - a big one to me - and she had a lot - a lot!! of patience with me solving this. Isak, thank you very much for your help and if I should need DS helpline again, please Isak, be on the other side of the line. It was a pleasure dealing with you. Happy New Year to you and - stay healthy!!

Telepix
德國
使用應用程式 6個月
DSers 已回覆 2024年1月28日

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team