DSers‑AliExpress Dropshipping , 20,222 則評價

I needed some help with my order a customer made in my store so I seeked help with DSers. The assistant Sylvia was happy to help me and took time to walk me through the process and helped me solve the problem. Kinda wished the english was better on their side as I didn't understand what she was trying to tell me once or twice. However we came to a solution at the end which is the most important.

Been using the service for a few months now and everything is working as intended. Did have a minor issue with one of my accounts synching up my account id's but your staff member Sandy managed to get it sorted in less than five minutes for me even though I was beating my head against a wall for several hours!

Looking forward to selling more of my stuff online and working with your staff in the future!

Despite being a member using the free version of Dsers I was grateful to find that the support are extremely helpful when it comes to any issues you may have ,
When I Contacted support I was quickly connected to Ralla who was happy to guide me through all of the questions and issues that I had and even Provided visual examples for things that were not easy to understand which was greatly appreciated especially for me as a visual learner Excellent support staff from my experience and Ralla deserves 5 stars .

The only change I would make to give Dsers 5 stars would be a change to the imports pages user interface
Currently the imports page only displays pricing in USD this adds extra steps for Store admins that do not sell to the usa
Simple fix would be forcing the imports page to use the currency selected in the associated AliExpress account

The service is just great, even if you are a beginner you have a good support in your back, i had a live chat with Isla and she was being really helpful with my questions and concerns. Thank you!

We've been using DSers since Oberlo was sunsetted and not only were they super helpful during the transition, we now fulfill orders at lightning speed compared to when we were using Oberlo. I dropped 1 star because sometimes you receive someone who is entirely unhelpful, like Irene, who not only didn't know how to help but continually gave me incorrect information rather than asking for someone to help her. But I waited until the next shift and received above and beyond service from Myra. She even pointed out an additional setting that would make our lives easier. Thank you Myra!! I have usually had good service from DSers so hopefully the team can provide better training for newer reps.

I had an excellent interaction with their support on live chat. They asked my info, and even solved the issue on their end for my store, set it right up and all. So simple, it was the best interaction I've had with any support in quite some time. This is coming from someone that works in sales with customers.

The design and functions of the app, those have other concerns.

Update: Sandy did fantastical as well helping me on my shipping.

Good evening, I wanted a Shopify store and didn't know the first thing about selling online. Nancy and her team on Shopify and Catalina at DSERS-AliExpress are making this process smooth for me. They are very knowledgeable and don't mind helping. I am super excited about working with these types of people. Meaning people that have my back. I was so nervous when I received my first order to push through Catalina assured me that my very first order would be shipped out. I am also learning a lot from them. My side hustle is to be my only hustle.

some small hiccups with the first order but Lucas from their support team helped me through them! excited to continue testing this service. All signs looking good so far!

Still working out how to use it properly as my first order went wrong but i used the chat support and Wendy was fantastic in helping me figure out what went wrong. Only 4* for now but will update once i have successfully placed and received my first order. for now though, all is looking good!

Excellent customer service from Lily... detailed information and very helpful. Thank for your patience Lily. God bless!!