Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

January 15, 2024

Selena help import all of my shopify products as i had to many to do it myself... it was all done within 15 mins. Thanks

Luxury Clothing
United Kingdom
About 2 months using the app
DSers replied January 17, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

February 23, 2024

DSers-AliExpress Dropshipping is a great combo. I needed help today, I'm new ish, I was surprised how fast my message was answered by Eden! I thought I would get a BOT. I was in a hurry but in a flash I had my answer!
Thank you Eden I wasn't late to my meeting, and thanks to DSers-AliExpress maybe my dream will come true!

Heads-up
United States
7 days using the app
DSers replied February 25, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

March 1, 2024

Sandy is just the best. she solved my problem so quick. Her patience and well detailed explanation needs to be studied. she is my favorite. i had great experience.

Pets Planet
United States
29 days using the app
DSers replied March 3, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

January 26, 2024

Very happy with the help of Selina. All my questions have been answered within minutes. Great support!

Beroli
Netherlands
2 months using the app
DSers replied January 28, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

January 29, 2024

I had an issue with product mapping and automatic updating inventory on my shopify store. Cynthia helped me tremendously and was able to help me solve the issue.

Thank you Cynthia!

Beckon Court
United States
About 2 months using the app
DSers replied January 30, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

February 27, 2024

Perfect assistance from Cynthia, got exactly what I needed from the support very quickly :)

Lumina Animals
Australia
15 days using the app
DSers replied February 28, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

March 15, 2024

I Chatted with Vivian today regarding a tracking number issue. Vivian took her time with me, answered every question, and resolve my issue. Vivian is Top Notch!

Carla's Specialty Merchandise
United States
About 2 months using the app
DSers replied March 17, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

February 5, 2024

The app is very helpful and easy to use. The support is excellent too. I am glad I found it and I highly recommend it for anyone who is wonder if they shod install it.

amarebellus
Norway
28 days using the app
DSers replied February 8, 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

April 9, 2024

Great customer service. I just spoke to Rin and my problem was solved with care.

DinoTrends
Brazil
2 months using the app
DSers replied April 11, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

December 31, 2023

Eden helped me with a problem that I was unsuccessful in solving on my own. She understood the problem quickly and walked me through the steps (with screenshots) to tell me how to fix it! Thank you, Eden!

Sunshine Preppers
United States
9 months using the app
DSers replied January 3, 2024

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team