Reviews (30,329)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its seamless integration with Shopify and WooCommerce, efficient bulk order processing, and advanced product customization tools. The supplier management system and competitive pricing tools are also highlighted. Its user-friendly interface suits both new and experienced dropshippers, while the responsive customer support and automation features like automatic price and stock updates are key benefits.

November 10, 2024

I am very satisfied with the support I received from Sandy. My issue was resolved very quickly, and she was very helpful. I truly appreciate her assistance. It was really a great customer service experience. Thank you!

First Deco
Azerbaijan
3 months using the app
DSers replied November 12, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

November 5, 2024

I HAVE BEEN ATTENDED TO BY BLANCA. SHE WAS VERY KIND AND PATIENT. THE SCREENSHOTS MADE IT IMPOSSIBLE FOR ME TO GET LOST IN THE EXPLANATIONS. IT WAS PERFECT. THANK YOU BLANCA

VIOLETMOON
Spain
10 months using the app
DSers replied November 6, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

November 12, 2024

I had a great experience with Gloria DSers support team. My representative was helpful, and responsive, and managed to resolve my issue efficiently. They guided me through the process with clear instructions, making sure I understood each step. I appreciate their patience and professionalism in addressing my concerns. Thank you for the support

SpadesColection
United States
2 months using the app
DSers replied November 13, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

September 10, 2024

Great app and you make your life easier with Dsers,
the support is amazing and very quick.
The best by far is Olivia she always finds a solution for my problems!!
Thank you guys.

Pleasure 24-7
Greece
7 months using the app
DSers replied September 11, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

November 12, 2024

I had the most amazing service from a lovely Woman named VillaNelle!

Excellent service! Answered all my questions that needed to be answered! And all my problems were solved that I was, having trouble with on DSers!

Overall, Excellent service!

ImasOrbit
Canada
2 months using the app
DSers replied November 14, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

September 6, 2024

Dsers is good and quite easy to use, I had some trouble with an order and the customer service immediately solved the problem in 1 minute, thank you so much!

Queenofdrag.com
France
Over 2 years using the app
DSers replied September 8, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

October 19, 2024

Great service and very helpful. I had a mapping issue with one of my products but thanks to Blanca's simple instructions along with step by step screen shots, i got the issue solved in a matter of minutes. Thankyou for your help.

Baby Bear Tableware
United Kingdom
3 months using the app
DSers replied October 20, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

October 1, 2024

Excellent Customer Service, but Communication Options Could Improve

I’ve been using DSers for my dropshipping business, and I have to say their customer service is fantastic! The support team is very responsive and helpful, especially when it comes to resolving issues quickly. They walked me through every step of the process, from account setup to order management, and I couldn’t be more satisfied with how knowledgeable and patient they were.

That being said, the only improvement I would suggest is offering more communication channels beyond Facebook Messenger. While Messenger is convenient for some, it can be limiting. It would be great to have options like live chat on their website, email, or even phone support for more urgent or complex issues.

Overall, DSers is an excellent tool, and the customer service team is top-notch. Expanding their communication channels would make the experience even better!

SugarandSoul
United States
22 days using the app
DSers replied October 10, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

October 3, 2024

**Review: Exceptional Customer Support! ⭐⭐⭐⭐⭐**

I recently had the pleasure of interacting with the customer support team, and I can confidently say it was one of the best experiences I've ever had! From the moment I reached out, their response was incredibly quick—no waiting in long queues or frustrating hold times.

The representative was not only prompt but also remarkably helpful. They took the time to listen to my concerns and provided detailed answers to all my questions. Their knowledge of the product was impressive, and I felt reassured that I was getting accurate information.

What stood out the most was their precision. Every solution they offered was clear and actionable, making it easy for me to follow through. I left the conversation feeling fully supported and well-informed.

Overall, this customer support experience exceeded my expectations. If you're looking for a team that values your time and provides top-notch assistance, look no further. Highly recommend giving them a try!

Bumbledor
Slovakia
19 days using the app
DSers replied October 10, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

September 9, 2024

Guys!! I have to say one thing. This is the app, the best tool I've ever used. I can't have any more words than the best meaning I can say. The customer service was fast, friendly, great from the person who helped me. her name is Vivian!! I am the one who started Dropship with a lot of difficulties. and she was willing to help me deal with all those difficulties!! Really lucky to work with her!! These are my last words!! if someone asks if you should use Drers to get started? I would say you MUST take it!! Thank you very much Vivian!

Pets Love House
United States
About 1 month using the app
DSers replied September 10, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team