Reviews (30,337)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its seamless integration with Shopify and WooCommerce, efficient bulk order processing, and advanced product customization tools. The supplier management system and competitive pricing tools are also highlighted. Its user-friendly interface suits both new and experienced dropshippers, while the responsive customer support and automation features like automatic price and stock updates are key benefits.

October 16, 2024

Raphael was awesome. He was more than helpful and stayed with me until he was sure I was able to accomplish what I set out to do on Dsers. I hope Dsers hires more representatives like Raphael. He's knowledgeable about the products and provides screenshots as well as instructions.

Raphael, is what customer service representatives should be, Dsers should pay him more, and have him train customer service representatives.

Cameron's Shop
United States
About 2 months using the app
DSers replied October 17, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

November 6, 2024

was snapped up very quickly.

Esfania literally saved my life.

Thank you.

I am very happy.

ChatTisfait
France
6 months using the app
DSers replied November 7, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

November 10, 2024

I had an issue with confirming a shipping order and Vivian at Dsers really helped calm me down. She reviewed what I was having trouble with and patiently explained what needed to be done. She then went in and addressed my issue, and it was resolved in no time. Vivian is the best!!

Home Needs Haven
United States
About 2 months using the app
DSers replied November 12, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

October 4, 2024

Sandy was very helpful in resolving my issue today I am so happy with the outcome after getting in contact. She was efficient and her problem solving skills were great as I wasn't sure if the explanation of my issue would be understood, indeed she understood and was able to provide a good solution. Thank you Sandy, I really appreciate your help. I hope I can speak to you again if anything new arises but I am sure all of the assistants are wonderful.

Adorn & Affirm
Australia
29 days using the app
DSers replied October 10, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

November 13, 2024

Luna was the helper today! i have some decent sales recently with Ali products, i meant you need to choose the correct ones. but thanks again.

Bizarre Fit
United States
2 months using the app
DSers replied November 14, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

October 1, 2024

I recently had the pleasure of receiving assistance from Aimee through the Live Help portal, and I couldn't be more satisfied with the experience. Aimee was knowledgeable, incredibly responsive, and patient in addressing my concerns. She took the time to understand my issue fully and provided clear, actionable solutions.

The chat interface was user-friendly, making it easy to communicate in real-time. Aimee's professionalism and dedication to helping me resolve my issue truly stood out. It’s refreshing to receive such excellent support when navigating challenges.

I highly recommend utilizing the Live Help portal, especially if you can work with Aimee. Her exceptional support made my experience smooth and stress-free!

Action Outdoors Kiwi
New Zealand
About 1 month using the app
DSers replied October 10, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

October 14, 2024

I can't say enough good things about Adele, the Dsers Assistant! She was a lifesaver for me. From the moment I reached out, she was friendly and super helpful, guiding me through everything I needed. It felt like I was chatting with a knowledgeable friend who genuinely cared about my success. I highly recommend Dsers Assistant to anyone who needs support!

Otaku Sora
Cyprus
About 1 month using the app
DSers replied October 15, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

October 15, 2024

Excellent Service with Aim

I had the pleasure of receiving assistance from Aim, and I must say, the service was outstanding. From the moment I reached out, Aim displayed a level of professionalism that immediately put me at ease. Their responses were prompt, clear, and incredibly helpful, addressing all my concerns with patience and expertise.

What impressed me the most was Aim's reliability. I felt confident that my inquiries were in good hands, and they went above and beyond to ensure my needs were met. It’s refreshing to experience such dedication in customer service.

If you’re looking for a dependable and supportive representative, I highly recommend reaching out to Aim. Their commitment to excellence truly sets them apart!

Moolanias
Israel
About 2 months using the app
DSers replied October 16, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

November 2, 2024

I had a fantastic experience! They quickly identified the issue I was facing and walked me through the steps to solve it without making me feel rushed. They were patient and knowledgeable, answering all my questions clearly. I'm very impressed with how efficiently they handled my case and resolved it on the first go!

MR.EWORLD
United Kingdom
4 months using the app
DSers replied November 3, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

October 9, 2024

I am so relieved after all with the automated price updating option
I will definitely refer a Friend to DSers

Multi-products Solution
Canada
About 1 year using the app
DSers replied October 15, 2024



Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team