Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

October 31, 2023

"Holly"
Holly was simply amazing from start to finish. I was having trouble mapping one of my products and Holly solved my problem. They were patient, polite and tried different options before solving the issue. Holly saved me a lot of time and building frustration. Thank you very much!

Pet Love Play
United Kingdom
3 months using the app
DSers replied November 1, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

November 28, 2023

I'm totally satisfied with DSers customer service from “Selena”. She resolved my problem so quickly and perfectly.

Great job !

MOMALOVA
France
2 months using the app
DSers replied November 30, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

November 7, 2023

Irene helped me with a sync'ing problem where my orders were tied to the wrong aliexpress account. She was patient and provided clear instructions while staying on the chat until everything was resolved. I was able to place my orders successfully. Thanks Irene!

XpressChoiceMart
United States
3 months using the app
DSers replied November 8, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

December 26, 2023

Neva listened and answered all my questions. Very satisfied. I recommend

Herya
France
About 2 months using the app
DSers replied January 3, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

December 14, 2023

Gostaria de deixar registrado minha satisfação com o atendimento da Isla. Não estava conseguindo localizar a conta do aliexpress cadastrada no Dsers para finalizar o pagamento do pedido. Ela foi muito gentil atenciosa, conseguindo entender meu problema e solucioná-lo, e tudo isso em menos 10min. Obrigada de verdade por toda atenção, profissionalismo e rapidez no atendimento.

Innovare Magazine
Brazil
6 months using the app
DSers replied December 17, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

December 7, 2023

Detailed, friendly, and very patient! Thank you!

The HomeBody Equipment
United States
8 months using the app
DSers replied December 11, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

November 21, 2023

I had a little problem with accounts after update, but they Live Chat suport was very aggile, I specially thanks Olivia from her kindness and helpfulness. She teach me to solve the problem, the problem was fixed in less than 10 minutes after I discovered it > Live Chat > Olivia

Blitz Brasil
Brazil
About 1 month using the app
DSers replied November 22, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

April 16, 2024

Excelente servicio de Chrissy

Exclusive Keys
Spain
About 1 year using the app
DSers replied April 17, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

December 27, 2023

J'ai passé un excellent entretien avec Alice, elle m'a beaucoup aidé avec les questions que j'avais. Je vous la recommande l'application vivement.

My Store
Canada
2 months using the app
DSers replied January 3, 2024

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

December 4, 2023

VIvian helped me with my problem in a few minutes. 10/10.

OrganizIt
Sweden
About 1 month using the app
DSers replied December 7, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team