Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

June 23, 2023

Olivia was most helpful!! She was so sweet and patient with me and my questions! She made it seem so easy. And she taught me how to do a couple things so hopefully I won’t need help again with those tasks.

Trendy Gizmoz
United States
About 1 year using the app
DSers replied June 27, 2023

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

May 10, 2023

I spent almost 2 days trying to figure out how to fix an order failure and the incredible, awesome, amazingly efficient Zoe came to my rescue and found the problem in like 2 minutes. Any time I have reached out they have my back

Garden Of EDM
United States
About 1 year using the app
DSers replied May 10, 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

May 1, 2023

Isak helped me this evening with my shopify inventory questions. Isak was helpful, resourceful and knowledgeable and friendly. Great experience getting on-line help, would definitely use DSers help again.
Thanks!!!

Garnet Frog
United States
12 months using the app
DSers replied May 2, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed.
Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

July 3, 2023

The customer service agent Raphael who I spoke with helped me process my first order! He made it super simple and got the problem fixed in no time. Thank you for helping me so quickly and he did it on the 3rd of July! Do you know how difficult it is to get reliable help the day before the 4th? This guy gets two thumbs up, A+++ service! He deserves a raise too!

ChillinVonDylanCo
United States
3 months using the app
DSers replied July 3, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time

Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

September 25, 2023

5 STARS for Holly. Very friendly and clear explanation given without any issues. Proper and professional communication. Very much like it.

Thank you Holly.

The Magic Carpet
United Kingdom
3 months using the app
DSers replied September 26, 2023

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

August 12, 2023

He was great. He assists me with everything. I hope I can talk to him next time. He helped me by clarifying everything in the packaging and providing basically all the basic knowledge I need to know and where I can find it. Thank you, Arwen!

Grace Shop Studio
Philippines
6 months using the app
DSers replied August 13, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

May 27, 2023

I am a beginner and I would highly recommend this app. This was an extremely complex process and their customer service helped walk me through every step of the way with simple and easy to follow steps even after i significantly messed up they were able to help me fix. would give 6 stars if I could and I'm not known for positive reviews.

Galant Brands
United States
4 months using the app
DSers replied May 29, 2023

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

November 23, 2023

muito bom atendimento feito pela Cynthia, resolvi meus problemas.

Classy Store
Brazil
3 months using the app
DSers replied November 26, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

September 12, 2023

Sherry was really helpful and patient helping me with my query as Dsers was not connecting to Shopify. She solved the issue with ease and it was very fast.

Pluffyy
Australia
About 1 year using the app
DSers replied September 18, 2023

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

October 12, 2023

its good, but the best its the support, they help a lot and are very fast

Marez
Brazil
7 months using the app
DSers replied October 15, 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team