Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

October 17, 2023

Wendy was patient, diligent and easy to understand taking on all my issues with a sense of PRIDE and professionalism. Well done Wendy !!

WARIZY
United Kingdom
28 days using the app
DSers replied October 18, 2023

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

Edited February 2, 2024

Great assistance from Isac. He was fast and answered me accurately. Polite and willing to answer my questions Thanks again for your support.

The second time another fast and well replied answer from another assistant, called Vivian. Thank you once more.

AllStuffMarket
Greece
Over 1 year using the app
DSers replied July 16, 2023

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

November 30, 2023

Cela est ma deuxième demande d'aide auprès du service et encore une fois tout a été parfait et d'une grande aide .Mon interlocutrice Lily a été parfaite très réactive et m'a accompagner personnellement dans mon problème m'a guider avec des photos et a aussi vérifier que j'avais réussi les procédure en consultant mon compte .vraiment un grand merci et bravo pour l'investissement qu'elle fournis pour son travail ,aimable et chaleureuse je mets 5 Etoiles car on ne peut pas hélas plus.

pulse-innov.com
France
24 days using the app
DSers replied December 3, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

September 27, 2023

Smooth Sailing with DSers and Sylvia's Support!

DSers has made my AliExpress dropshipping journey a breeze. The platform is user-friendly, and Sylvia's support is stellar. Quick, knowledgeable, and efficient. She's the secret sauce to a hassle-free experience.

First Pyramid
United States
3 months using the app
DSers replied October 3, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

April 11, 2024

Vivian

Feminita Store
Brazil
1 day using the app
DSers replied April 14, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

April 22, 2023

I love this app because there is very little wait time when you ask for help! Rena stepped in and saved the day for me! And I had a lot of people trying to help! Yes, I highly recommend this app!

Cutest Pet Accessories n Essentials
United States
About 1 year using the app
DSers replied April 22, 2023

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

September 13, 2023

Needed help cause I had to fix something on my Dsers app and I did not know what to do so I contacted the live chat and Irene was able to answer all my questions and help me fix the problem I had.

Heronex
United States
About 2 months using the app
DSers replied September 18, 2023

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

July 10, 2023

Tracy did an amazing job - within minutes my problem was solved with her! Very friendly and I am a happy customer because of her. Thanks Tracy!

Guru Dealz
Germany
Over 1 year using the app
DSers replied July 11, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

April 23, 2023

I needed help . Via Answered a lot of questions on HOW TO DO IT! Thank you very much 'VIA' for your great knowledge. I would hope to speak with you again if I need help.

KlothWear
United States
Almost 2 years using the app
DSers replied April 23, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed.
Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

August 6, 2023

Was very happy with the assistance I got from Isak on my first time seeking help from DSers. I wish all the customer service nowadays would do the same where us customers would get very prompt resolution. Thank you Isak!

AweZome Bag Deals
United Arab Emirates
3 months using the app
DSers replied August 7, 2023

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team