Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

March 11, 2024

It is a very good upgrade from the previous drop shipping apps, ease of using the interface, great system in finding and importing the desired products, very helpful and prompt customer service, many thanks Lucia! Recommend the app!

affectedmob
United Kingdom
About 1 year using the app
DSers replied March 12, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

April 14, 2024

Couln't be any more happier. Others suppliers takes long time in answering giving excuses and overcharging on fees. AutoDS has saved my brand and reputation. Let's see how far we can go with AutoDS.

yeslea
United States
Over 1 year using the app
DSers replied April 15, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

March 26, 2024

Rating: ⭐️⭐️⭐️⭐️⭐️

Review:

I recently reached out to DSers customer support for assistance with an issue I was having with my account, and I had the pleasure of being assisted by Vivian. I must say, Vivian provided me with exceptional support that exceeded my expectations.

From the moment I initiated the chat, Vivian was prompt, courteous, and highly knowledgeable. She listened attentively to my concerns and quickly grasped the nature of the issue. What impressed me the most was her ability to provide clear and concise explanations, making it easy for me to understand the steps needed to resolve the problem.

Not only did Vivian resolve my issue swiftly, but she also took the time to ensure that I fully understood the solution and provided additional tips to optimize my experience with DSers. Her professionalism and dedication to customer satisfaction were evident throughout our interaction.

Overall, I am extremely satisfied with the level of service I received from Vivian at DSers. She went above and beyond to assist me, and her friendly demeanor made the entire process pleasant and stress-free. I highly commend Vivian for her outstanding support and commend DSers for having such a dedicated team member. Keep up the excellent work!

Sincerely,
Pet Purrfection Emporium

Pet Purrfection Emporium
Cyprus
3 months using the app
DSers replied March 27, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

April 6, 2024

Alice from DSERS provided an exceptional service experience, significantly surpassing my expectations. From the very beginning, Alice demonstrated a profound understanding of the DSERS platform, ensuring that my journey through the various features was smooth and comprehensible. She delivered step-by-step instructions, coupled with illustrative screenshots and detailed explanations, that guided me through the intricacies of utilizing DSERS effectively. This personalized approach not only enhanced my learning experience but also instilled confidence in navigating the platform on my own. Thanks to Alice's meticulous and patient guidance, I was able to save countless hours that would have otherwise been spent trying to figure out the system. Her dedication and expertise are truly commendable, making my interaction with DSERS not just educational but also genuinely pleasant. Alice's support is a testament to the outstanding customer service that sets DSERS apart in the digital marketplace. Thank you Alice for all your help :)

Magnetic Beauty
Australia
3 months using the app
DSers replied April 7, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

March 26, 2024

Milly tackled my issue with patience and skill, guiding me through each step with clear explanations. Their friendly demeanor made the experience enjoyable.
My problem was swiftly resolved. I highly recommend their services to anyone in need of top-notch support. Kudos to Milly for a job well done.

Cheers,

Asion.

Asion
Brazil
4 months using the app
DSers replied March 28, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

April 18, 2024

Olivia with the DSERs team was Great! Fast, Fabulous Screen Shots, and very helpful!

My experience thus far with all my interactions (and there have been several) have been Fabulous - while the outcome may not have been what I would have wished for on the supplier end - the DSERs (especially Olivia) have been great to work with.

nevsher lior boutique
United States
3 months using the app
DSers replied April 21, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

April 19, 2024

I'm a relatively new dropshipping online business owner and was having trouble with fulfilling one of my orders. But then I talked to Rfimp, a representative from dsers via Facebook messenger and he was very helpful. He helped resolved an issue in a matter of minutes that took me days to work on. He was very patient, understanding and friendly. I'm so glad he was able to help me.

ez-ship.de
Germany
3 months using the app
DSers replied April 21, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

March 30, 2024

I've beeing using Dsers for over a year and they help me a lot with my dropshipping business. Today I use the 24/7 chat service and Krystal was amazing and super supportive. I highly recommend this platform for anyone who wants to start selling online. They are amazing!!!!!

Fabs Beachwear
United States
8 months using the app
DSers replied April 1, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

February 13, 2024

The experiences with DSers has been pretty great. I love the tools it offers, and when you explore you find even more features you didn't realize were available. Its not super user friendly in the beginning, but I promise if you take the time to actually explore what DSers has to offer, the user experience becomes exponentially easier. I've also had to contact support on an issue, and they were quick to respond. They even taught me something new! Neva was a great help to me and I'm glad she showed me how to fix the issue I was having, and she made it super simple.

Hand Picked Wonders
United States
About 2 months using the app
DSers replied February 16, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

April 10, 2024

I have had the pleasure of seeing advice via the Dsers app and Marry answered my queries. She was very helpful and reassuring and offered appropriate advice / guidance on solving an issue.

Please continue with your good work, offering support for small business like mine at times of need is very important for us and good customer service goes extra mile!

FINECYCLIST
United Kingdom
3 months using the app
DSers replied April 11, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team