Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and seamless integration with various platforms. It's praised for streamlining order management, robust inventory management, and enabling bulk order processing. The app provides real-time shipping updates and has a responsive customer support team. Merchants appreciate the free unlimited plan and efficient live chat feature, noting it enhances productivity and customer satisfaction in the dropshipping business.

January 25, 2024

Aimee was thoroughly helpful and patient with all my queries. She was able to walk me through each issue step by step and offer me resolutions quickly!

The Little Hijab Shop
United Kingdom
5 months using the app
DSers replied January 28, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

January 27, 2024

I just started my dropshepping company and I had many confusions related to fulfillment and shipping method, but when I started to doing mail so, I got a prompt responses from Aurora and Aimee. They helped me a lot by sending screen shorts and deep explanation. I would like to grow my business in area where a support team like this works quick and friendly. Thank you soo much

ticklemo.com
Canada
29 days using the app
DSers replied January 29, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

January 14, 2024

I worked with Cynthia today and I must say she deserves 1000 GOLD STARS. She provided EXCEPTIONAL SUPPORT. I was beyond impressed. Whoever her boss is, she deserves a RAISE! Thank you Cynthia for being so knowledgeable and helping me with the kinks I had. All is solved. :)

Jewelry For Keeps
United States
Over 1 year using the app
DSers replied January 16, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

January 21, 2024

Cynthia was extremely helpful and most of all patience with me with setting up the Dser account with AliExpress through my Shopify store. Excellent customer service and very knowledgeable in assisting me. Definitely user-friendly and directed me every step of the way.
Thank you.

Eden's Imports
United States
About 2 months using the app
DSers replied January 22, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

January 27, 2024

Sherry had responded to my question straight away and provided detailed instructions and screen shots to help solve my problem

premium products
Australia
8 months using the app
DSers replied January 28, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

February 3, 2024

Had an issue with DSers and reached out to support - huge thanks to Isak who was able to resolve my issue with outstanding professionalism, extremely quickly and even provided additional information regarding the topic in question. ✨

Tilbe
Poland
About 1 month using the app
DSers replied February 4, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

February 4, 2024

I don't usually review apps, but I have to say that the support I've received from DSers has been exceptional. Holly has been extremely helpful in helping me migrate my store mapping and is always at hand to assist with any issues I have. I cannot recommend enough! Thank you

Strapsquatch
United Kingdom
28 days using the app
DSers replied February 8, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

January 23, 2024

Very Fast and helpful KRYSTAL helped me with a product that i couldnt get with free shipping deserves a 5 star review got it resolved quickly.

Rengvo Home
United States
4 months using the app
DSers replied January 25, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

January 6, 2024

Thanks to Lily for helping resolve an issue with an item that was deleted from store but had fulfilled for the customer. She was quick to reach out to help resolve the issue.

Humminbirds
United States
Over 1 year using the app
DSers replied January 15, 2024

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

January 7, 2024

I had a problem regarding an order, and I had Alicia from customer service helping me on it. It took multiple tries and a lot of time, but Alicia was nothing but kind and serviceable the entire time. She really helped me out, and even showed me how to fix it so I know for next time. Again great service by Alicia, and I highly recommend.

SleepNyx
United States
About 2 months using the app
DSers replied January 15, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team