The team LIES and HIDES DETAILS when you counter their mistakes, ( e.g - one agent said it's a mistake from our end, some said we don't have custom plans and at the same time another agent asking for extra charges) They have HIDDEN CHARGES. Marketing team of DSERS is GOOD and pushy as they ask for reviews from the first day even though I didn't start using the app, but when I purchased and started using the app their attitude totally changed. They are not in favor of showing their good will.Also we can update prices only after 30 days which is quite a long time. Their support team is good as they came with replies very quick and resolved some issues too, but again they did ignore some issues. Not recommended to those who want to look for big projects. but good for those whose targets are small. Conclusion its Disappointed that i believe the DSERS Team.
Hello SOMI Vendors!
Thank you for your honest feedback and sorry for the issues you faced. It seems there was some miscommunication with our Customer Service team.
There are indeed some limitations depending on the plan you are using in DSers, those limitations vary for product import, product in DSers itself and so on. We also have a much bigger plan, that is not listed, as we only offer it to our big users who wish to take their business to complete new heights and want to personalize their DSers experience.
Please, feel free to contact us again if you want to know more about something, we'll make sure to give you accurate information.
Have a great day!
Smart Sales Australia
The app does not allow for fully automatic price updating, when the supplier updates the price. It also only allows you to change the pricing multipliers/rules once every 30 days, something that can be annoying when you start using the service. The customer service is extremely fast and knew most of the problems and potential solutions which is a plus; the only reason I gave 2 stars. They were extremely pushy to leave a review after my first and successive contacts for various other issues which was very annoying, so its easy to see how they have so many ratings (good strategy DSers app marketing team!) The automatic price update is an issue for stores with large catalogues and it renders the app useless to me.
Hi Smart Sales Australia,
Thank you for your review! We are developing the automatic price updating feature at the moment, stay tuned! And we apologize if you felt pushed to leave a review, we like to get proper feedback from our users. DSers will keep trying hard to provide and develop more features that will help increase the efficiency of dropshipping. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
It's time for my review of this app. Dser is broken app. First off, the sever lags severely. It's brutal and takes 10seconds or more to perform one action such as drop down menu. Second, Dser regular staff are not very techical minded. You have to dumb down everything you say when you have bugs. Even then they lack understanding how to comprehend it. Third, If you change the name any column data (ie, Color or Material) and push to Shopify. You will not be able to export products to CSV to make edits. Re-Importing products will break mapping from Dser and you will have zero stock.
We are sorry to hear that our team failed to explain about how DSers works on your problem and the technical mechanism between DSers and Shopify. I believe that our technical support team has already reached out to assist you. Please check your mail box and Messegner. We will try our best to work it out. Have a great day!
DSers support team
Very bad app, urgently in need of improvement and perfection!
1. It is not possible to import all shopify products (within 1000) in one click, and import up to 10. After selecting, the confirmation button cannot be found, and it cannot be imported in small batches. 2，I,t will be imported one by one, which is very unfriendly.It does not support batch modification of tag information such as type.
3，The chome plug-in industry is very low-end. It is not possible to import products that meet the filter criteria in one-click batch on the AliExpress page like shopmaster.
2. You need to add tags manually, and you cannot automatically grab and add tags. Tags are meaningless for managing and categorizing products. You need to add or select product types or collections that have been set by shopify. You need to select product types or products when publishing after importing products collections. Now it is impossible to choose shopify’s product type or collection, which is a fatal flaw. Developers do not understand shopifyg rules, and do not know the importance and essential difference of tags, product types, and product collections? Bring great troubles.
,5， The released products cannot be deleted in batches, they need to be deleted one by one, which brings huge workload, which is very painful and the gap is too big compared with shopmaste,
Hello HappyBuy Mall.
First, let me thank you for your extensive review, we appreciate honest feedback and details like you gave us.
Let me get back to you about every point
1. We limit the number of products you can import from your store to DSers to make sure there are no information missing. In case you need to import a big amount of products from Shopify (or WooCommerce) to DSers, our tech team can help you to do it. We know that Shopmaster user tend to have a lot of product, so we are adapting.
2. I'm sorry but we do not support batch import with the Chrome extension. A majority of our user carefully select product they want to import.
3. About the tags, I am sorry but I am not sure to fully understand what you mean exactly. You can tags multiple products in the Import List to organize your products. As for the Shopify collections, you can select them when you send the product to your store, along with the product type. If you met an issue or have trouble with this, our support team will be glad to guide you.
4. About the product deletion, you can also delete multiple products together, you just need to select the products you want to delete and click on "More action".
I hope I have answered your question.
Please let me know if you need help with anything, I will be glad to assist you!
PS: We realize that DSers is different from Shopmaster and we are working hard on bringing some of the features that user need. Feel free to contact our customer service team and let them know your needs!
Have a great day!
I had high expectations about this app but they all went to the trash before i even made my registration on their platform... A lot of bugs and grammar mistakes on emails, website and so on... definitely would not trust them by letting them fulfill my website orders...
Hi there! Thank you for your review. It's a pity that you did not have a good experience as we are making a big change on the platform. Please let us know more details about what kind of issue you are having and team will help you out. Any advice will be very welcomed. Please feel free to contact firstname.lastname@example.org
Não estou conseguindo processar mais de um pedido por vez, não aparece o botão de processamento em massa no momento de fazer os pagamentos no Aliexpress. Outros colegas também estão tendo esta dificuldade..
Hi there! I am sorry to hear that you have issue when make payment on AliExpress. But please note that, there is no bulk payment feature on DSers extension anymore. Please use AliExpress bulk payment feature to pay at most 30 orders per time. Here is the guide. https://www.blog.dserspro.com/post/how-to-make-bulk-payment-with-dsers-pro. And please feel free to contact support when you have questions . We will appreciate if you could update the review after figuring out. Thank you. Have a nice day.
This app lacks very basic features. That is the ability to (1) keep products automatically in sync (price, inventory) between Aliexpress and Shopify and also to set basic flags in shopify (taxable, not to continue selling when out of stock). Too much manual work for me to overcome these so I removed the app
Hi there! The feature you mentioned is available in Pro version. It will be rolled out to the public soon. Sorry for the inconvenience and it would be great if you are willing to try DSers Pro in the future. Have a nice day!
Markina Shoe Company
They don't update your price when aliexpress store update theirs. If you're not careful, this app could bankrupt you.
Hi there ! Thank you for your review. You can set up Notification feature on your DSers-Setting-Notification page to get notified when price changed. Price updating feature is supported on DSers Pro version. We will roll it out to the public soon. Hope it's helpful to you.
Seriously........ the pop ups are so annoying! Can I just skip them entirely? let me tackle this on my own one suggestion
Hi there ! Thank you for your review. I will let team know and modify as soon as possible.
well..... I keep getting an error setting up this one product? the mismatching caused the failure of SKU match? isnt the SKU not supposed to match? can someone contact plz
Hi there ! We are sorry that you are facing issues. Could you please contact : m.me/DSersOfficial on Messenger or let us know details of your issue by sending email to email@example.com ? We are glad to check for you. Look forward to your reply.