I had high expectations about this app but they all went to the trash before i even made my registration on their platform... A lot of bugs and grammar mistakes on emails, website and so on... definitely would not trust them by letting them fulfill my website orders...
Hi there! Thank you for your review. It's a pity that you did not have a good experience as we are making a big change on the platform. Please let us know more details about what kind of issue you are having and team will help you out. Any advice will be very welcomed. Please feel free to contact email@example.com
Não estou conseguindo processar mais de um pedido por vez, não aparece o botão de processamento em massa no momento de fazer os pagamentos no Aliexpress. Outros colegas também estão tendo esta dificuldade..
Hi there! I am sorry to hear that you have issue when make payment on AliExpress. But please note that, there is no bulk payment feature on DSers extension anymore. Please use AliExpress bulk payment feature to pay at most 30 orders per time. Here is the guide. https://www.blog.dserspro.com/post/how-to-make-bulk-payment-with-dsers-pro. And please feel free to contact support when you have questions . We will appreciate if you could update the review after figuring out. Thank you. Have a nice day.
This app lacks very basic features. That is the ability to (1) keep products automatically in sync (price, inventory) between Aliexpress and Shopify and also to set basic flags in shopify (taxable, not to continue selling when out of stock). Too much manual work for me to overcome these so I removed the app
Hi there! The feature you mentioned is available in Pro version. It will be rolled out to the public soon. Sorry for the inconvenience and it would be great if you are willing to try DSers Pro in the future. Have a nice day!
Markina Shoe Company
They don't update your price when aliexpress store update theirs. If you're not careful, this app could bankrupt you.
Hi there ! Thank you for your review. You can set up Notification feature on your DSers-Setting-Notification page to get notified when price changed. Price updating feature is supported on DSers Pro version. We will roll it out to the public soon. Hope it's helpful to you.
Seriously........ the pop ups are so annoying! Can I just skip them entirely? let me tackle this on my own one suggestion
Hi there ! Thank you for your review. I will let team know and modify as soon as possible.
well..... I keep getting an error setting up this one product? the mismatching caused the failure of SKU match? isnt the SKU not supposed to match? can someone contact plz
Hi there ! We are sorry that you are facing issues. Could you please contact : m.me/DSersOfficial on Messenger or let us know details of your issue by sending email to firstname.lastname@example.org ? We are glad to check for you. Look forward to your reply.
I dont have facebook and need to talk to Support about my account but it says I need to be logged in. I just need chat plain and simple.
Hi there! Thank you for you review and we are sorry that you failed to contact with us. As you may know, required by Shopify, every partner is asked to provide email for support. You will be able to find it easily in your Shopify Admin-App-Get support. Hope it's helpful. Merry Christmas!
i like the multi order feature but the prices dont upgrade so you always end up paying more for your products on dsers than in aliexpress. pls fix this
Hi there ! Thank you for your review and sorry for the inconvenience. First, please note that DSers is NOT charging any money when you make payment. The final cost will be the same with what the AliExpress is charging you. If you made a payment with a different price with AliExpress showing, that is caused by the supplier changing the price or the discount event shutting down for a while and you placed the order during the change. Because DSers is placing order via AliExpress API and the API is using real time prices, the difference can't be avoided technically. You can activate Setting-Notification to activate the notification when prices are changed. We are working on new solutions to help alert users when the final cost is higher when you place an order in the near future.
I am giving a second star because it's a free app. I was glad to find something with so many good reviews, but let's be honest, none of the reviewer has really use that application... its not possible.So i will try to write something accurate.
After 2 weeks using it, I have asked few things to the support, and still waiting for good and helpful answers.
Regarding the application, its not very user friendly. After importing a product, you can't:
- select image you want to delete/add
- split product
you have to do that from your Shopify store.
Then when you want to modify a product, it's the same problem, you don't have many possibilities from Dsers APP.
If you want to delete a product from Dsers, it doesn't give you the possibility to delete it from Dsers AND Shopify or just to delete from Dsers. (option available from all other app)
So when you want to use another app, and when you delete your product from Dsers, all products are removed from Shopify....
To linked a product from Dsers app, its a big mess... You have first to push it in you store, and you must activate your product in you store. You can't modify a product which is not yet shown in your store.
To link a product from you store to Aliexpress, here comes the funniest part. Its just amaizingly complicated. Specially when you have product with multiple variants.
you have to press many butons until you finally manage to do what you want. And even when it's done, you are not sure that its correctly done, because the design is not easily made.
After the variants are linked, you have option to choose what will be the shipping method for each variant, which again.. leads you somewhere you don't know exactly where to press, and if you have to do it... its very confusing. because you can also create a shipping method in your Shopify page.
I forgot to speak about the pruducts prices which leads me to remove this application.
There is no update of the price. When Aliepress changes the price, your product cost in Dsers doesn't update.. even after re-linking your product.
And the price and cost shown in Dsers app ended to be completely different when you have multiple variants.
Dsers is doing a lot of advertisement about the bulk order.
They are explaining that you can pay 100 products in less than one minute. I must admit i didn't go till this process, so i didn't have possibility to try the bulk order. i will not comment this part.
Hope my comment will help some, and hope that the dev will design and improve that app.
Hello sir! Thank you for your feedback, we are always open to critics! They help us improve as we are still fairly new and developing new features.
Indeed, we do not have an Edit feature in DSers yet, it is coming next week, as for the improvement when you delete a product, and would allow you to do what you mentionned. We understand how it might be confusing for some users to go on Shopify to Edit their products, and we work hard to make this trouble go away.
We have a full set of articles and videos available for the users having trouble to understand some functions, we realize this is not perfect but we would be more than happy to improve based on constructive criticism. -Jean