Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and seamless integration with various platforms. It's praised for streamlining order management, robust inventory management, and enabling bulk order processing. The app provides real-time shipping updates and has a responsive customer support team. Merchants appreciate the free unlimited plan and efficient live chat feature, noting it enhances productivity and customer satisfaction in the dropshipping business.

December 30, 2023

Sherry responded to me quickly and was open to helping me resolve my issue fairly quickly.

Thank you Sherry

avalovette
United States
11 months using the app
DSers replied January 3, 2024

Hi,

We will let our customer team know that you had a great experience with them. Thank you for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

December 11, 2023

Je veux que cette application soit gratuite pour moi.
mais je n'arrive plus à l'utilisée gratuitementé
pourquoi?

avsuper
Canada
Over 1 year using the app
DSers replied December 13, 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

December 13, 2023

The customer service provided is excellent, and I highly recommend using the live chat feature. It is always available and consistently effective in resolving issues. Tiffany helped address all my problems and provided clear explanations. Overall, it is a good customer service experience.

Trendy Gadget Club
Canada
About 9 hours using the app
DSers replied December 14, 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

December 8, 2023

Ótimo app só gostaria que os resumos das descrições dos produtos fossem mais bem explicados sem palavras repetidas

BrazilStory
Brazil
About 2 months using the app
DSers replied December 11, 2023

Hi,

Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

September 17, 2023

I am a new seller and probably it will take time to get used to the different features of autods, however, I think navigation could have been much simpler. Probably you would understand if you see the platform from a new user perspective.

RTR mart
United Kingdom
3 months using the app
DSers replied September 18, 2023

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

March 13, 2024

Kind not for everyone, Should be advised of features that don't work rather the misunderstanding of what does. On the positive side there support if far more efficient then Shopify and DSers support team is very friendly, its kinda concerning lol, Not happy I was charged for something I didnt need. Kind feels like Shopify Owns DSers

Online Shop au
Australia
January 21, 2024

Hola buenas tardes, de momento tengo problemas con mi cuenta, estaba funcionando bien y ahora no me deja trabajar

Plan A Solucion
Argentina
7 days using the app
DSers replied January 22, 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

June 22, 2023

Lily was so super helpful walking me through the order fulfillment process with Shopify. I give Lily herself a 5 star for her customer support! The app itself gets a 3 star. While it'd be sooo much easier if Dsers was integrated properly with Shopify to simply click on the "Request Fulfillment" from a store owner/user experience perspective, Lily made this process headache free, easy to understand, and so easy to follow with her instructions and screenshots. Thank you so much Lily!

Diamond Wolf Emporium
United States
4 months using the app
DSers replied June 27, 2023

Hi,

Thank you so much for your review. We are glad to know that you like dropshipping with DSers. We strive to provide our users with high-quality service to answer all the questions for them. Please feel free to contact us if you need more help. Happy dropshipping with DSers!

DSers Team

July 16, 2023

I am getting an error message that the app is unsupported in shopify. I am seeking some help on this. Will i have to delete all my products that i have uploaded on my store.

femboujee89.com
United Kingdom
About 1 year using the app
DSers replied July 19, 2023

Hello,

Don't worry, DSers is here to stay!
Due to Shopify's updated detection system, you may see 'DSers unsupported'.
Please be assured that this will not affect your business and we are working with Shopify to solve this issue as soon as possible.

Best,

July 13, 2023

Why is the DSers app being reported as incompatible with Shopify? I installed it on July, 6 and used it for a few days, but now the platform has been informing about this incompatibility. Can anyone help me on how to proceed?

9idades Outlet
Brazil
7 days using the app
DSers replied July 16, 2023

Hello,

The issue is cause by an old Shopify API error, but will not affect your business and you can continue to use DSers normally.
We are working with Shopify to solve this issue as soon as possible.

DSers team,