DSers‑AliExpress Dropshipping

All in all a good app, but can only find simlar products what I am searching for, and not the excat product I want to have. I found a good supplier with a good product on Aliexpress and all I just want is to import the product to my store, but cant find it on Dsers.

I was forced to use this app since they took over for Oberlo. I can't say that this is the easiest app in the world but it seems to get better with time and the more you use it. The customer service is great though. Although you have to use FB messenger and I don't see they have help via email or phone, they are quick and very good at providing the assistance through messenger. Today's issue was great. Thank y ou!

So far I like the app. Jessica from customer service was quick and very helpful. She was awesome. She helped me import my products. Thank you so much.

Have fulfilment issue showing at my shopify backend when order generated, Shopify automatic requested fulfilment but somehow DSers declined, and been many days still the same. pro: reached out to Live chat, get responded very fast, [Colin] helped out to check as order was fine. con: annoying towards at the end, which is the live chat team have "review" KPI to achieve, very pushy to the user to leave good review. even I was already jump on start writing this, but they are double/triple check if the user leaving the review... tbh: not very good user experience for the pushy part!!!

I had good customer service from Jessica. She was quite helpful. I am not finding this app as easy to use as Oberlo, and she was able to help walk me through my problem. I have yet to have DSers respond to an email, but they are quick to respond in chat.

Wang helpt me to fix the link to my store. He was really nice and quick. Great service at messenger. :D

The online team for this app has been helpful to me. It will still take me more time to decide on a higher star rating.

não funciona 100% - mas os atendentes sempre resolvem com presteza e rapidez. A jenifer é excelente!

I find the app a little difficult at times to use the user interface.
BUT, the Customer Service via the 'messenger' link is very fast & easy to use.
If you have any issues with the platform I would definitely recommend contacting CS via messenger to get help.

I am very satisfied with the help provided by Lena ! She finds solution in seconds while I struggle for a long time. However, I would like to give some advice to improve the platform itself : - the transition with Oberlo is not very smooth (we need to ask to have all the data, I would have appreciated seeing my old invoices and stuff like that...)
- it would be better to have fewer tabs (one order can be seperated in three or more tabs for example)
- when setting up a time zone, it would be great to keep it by default instead of redoing the operation each time
- when trying to open an order from shopify "open with dsers", it doesn't always shows the order actually. It may just go to the main page and you struggle to find it.