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Easy to install and get started, excellent support and great communication. You get everything you ask for and more with their support team, and they go above and beyond.
Highly recommended for anyone needing an easy and flexible dropshipping solution for shops both large and small.
Thank you so much for the positive feedback! We're thrilled to hear that our onboarding process, support, and communication have been above your expectations. Don't hesitate to reach out if you need any further assistance in the future!
I had been thinking of hiring a VA to deal with all of the orders coming in every day. It wasn't that many orders but I still had to receive the order, forward it to my vendor and not forget to add the cost of each of my products.
My vendor had to then check each order that came in throughout the day and send me confirmations after each order received. I then had to check each PO details to make sure the vendor didn't make any mistake.
Even on slow days with 2-3 orders, it took at least 20 minutes of my time.
Add this over a week, a month and a year it adds a lot of valuable wasted time for an entrepreneur like me.
Duoplane to the rescue!
Now, all orders that come in before a defined each day are automatically gathered together as on email and sent to my vendor. My vendor only received one email with all POs, prepares those POs and send me back one email with all confirmations. I do check those for mistakes manually but then entire process that used to take me 20-30 minutes now takes me literally 2 minutes!
I would believe a company with a lot more orders would save so much time.
My vendor also loves how this is all processed at once and easy to scan.
So, now, instead of managing a Virtual Assistant that I would probably have to payaround 100$ a week, I use Duoplane to save me tons of time, errors and a lot of money!
Oh! And the support is also top notch!
I've been asking a couple of questions while learning to use the system and I've always been answered quickly and with great details.
Thank you for taking the time to share your experience using Duoplane! We're happy that our automation features have streamlined your dropshipping process and saved you valuable time and resources as an entrepreneur. We'll be sure to pass your compliments on to our support team too!
We have been using Duoplane for four years and it's great for managing ecom orders that ship from multiple locations. Support is responsive and willing to brainstorm/customize when possible to make Duoplane work the best for our business model.
We've had the pleasure of having you as a client for 4 years and hope to continue a relationship for many years to come!
This app is crucial to our site and to communicating with our warehouse. The app developer helped us integrate the app and even worked with our warehouse to do so, all over email within a couple of days. It was a truly easy process and the app works seamlessly. We have had no problems at all and would HIGHLY recommend this app to other shops.
Thank you for taking the time to share your positive experience with Duoplane. We're thrilled to hear that our app has been crucial to your site and that our support team was able to assist you in integrating with your warehouse seamlessly. We appreciate your recommendation very much!
The design of the app is very good. It does what we need it to do as far as sending purchase orders to different distributors. The issue is with support: there is no live chat or phone support, and when the app decides it doesn't want to import all of our orders from Shopify, we're left staring at the screen hoping we can fulfill our customer's orders on time. Messages take at best a few hours to be responded to, and that just doesn't cut it in the land of e-commerce in 2020.
Thank you so much for this review. We are delighted that you are happy with the app itself and happy to report that we have spent the past 2 years increasing our quality of support.
One of the biggest challenges in using Shopify when you are no longer a small business is its limitation with integration and automation. Duoplane is the answer for our situation to connect the store to our warehouse(s). Setting it up will take a bit of time, but it has everything you need.
Support is top notch, Sina answered every question and concern we had throughout the setup process. Over 100 orders later, no problem has been detected.
Thank you for the positive review! We're glad to hear that Duoplane has been the solution for your dropshipping challenges in connecting your store to your warehouses. We're happy to know that our support team was able to assist you throughout the setup process and that you have had no problems with the app. Thank you for choosing Duoplane!
This is the first review I’ve written for any app on Shopify. After dealing with so many software integrations for my site, I’ve come to realize just how amazing Duoplane has been in comparison. Everything about their software just works as it should. Their support has been top-notch, Sina has answered and assisted with everything I’ve asked for.
If you need a Multi-Fulfillment Dropshipping app, then seriously, look no further. I can’t give them enough stars.
Thank you for taking the time to share your experience with Duoplane! We are thrilled to hear that you found our dropship automation app to be amazing and our support to be top-notch. We pride ourselves on providing a seamless experience for our users, and we're glad to know that we were able to assist you with everything you needed.
Absolutely love this app! Extremely powerful dropshipping for Shopify. Sina's a great guy and offers A+ support.
Thank you for the positive review! We're glad to hear that you love our app and that our support was able to provide you with excellent assistance. We are committed to providing powerful dropshipping solutions for Shopify users, and we're happy to know that we have exceeded your expectations.
Duoplane has been a productivity game changer for us. We are very technical and highly automated, but Duoplane brings together the Customer Shopify order and the corresponding Supplier Purchase order(s) status in a single view. Now imagine if like us you have multiple Shopify stores; previously we had to hop between them as well. The Vendor/Product configurable shipment due date and late shipment alerts lets our Customer Service Team see at a glance overdue orders to proactively chase before the Customer calls. We already had an automated order email app which we are migrating to Duoplane, but the easy listing/notification of manual portal orders to be placed and the process changes we have made as a result have provided a 50% productivity improvement for order processing. We do not yet use all of it's capabilities, but that is part of benefits of the app. You can migrate functionality and leverage it in a phased approach. The overall functionality is very broad and the features are clearly based on experience in this sector. Most of all, the Customer Service has been outstanding!
Thank you so much for the outstanding review and we are excited to hear how Duoplane has benefited your company. Our goal is to offer top-tier support to our clients and it's lovely to receive such positive feedback.
This is THE app if you need to auto-send orders to many different fulfillers and in various formats. Sina has been excellent to work with and even helped us implement something that further optimized the shipping for goods that ship from our own warehouse. Highly recommend!
Thank you for the kind words! We're so happy to hear that Duoplane has been able to meet your needs for routing orders to multiple suppliers and vendors in various formats. It was a pleasure to work with you, and we're glad that we could assist you in optimizing your dropshipping fulfillment. Thank you again for choosing Duoplane!