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We recently discovered that some items have not synced properly for over five months, preventing us from selling these products. After reporting the issue, we were offered only $24 as compensation, despite having paid $120 during this period. As a result, we will now explore alternative solutions.
Thank you for taking the time to share your feedback—we truly appreciate it.
We’re happy to let you know that the issue you experienced has been resolved in the latest version of our app. We’ve also reached out via email to follow up and ensure everything is now running smoothly, but we haven’t heard back yet.
We’re glad you’ve continued using the app, and we’d love the opportunity to assist further if anything still needs attention.
Please feel free to reply to our support tickets or contact us directly at duplicateskusync@newaccount1607938888582.freshdesk.com—we’re here and happy to help with anything you need.
Looking forward to hearing from you!
i upgraded from the free plan and now i am having issues with inventory. products that have been out of stock for weeks magically have new inventory, resulting in oversold products. Its a pain, especially when dealing with TikTok Shop's cancellation policies
Thank you for taking the time to share your feedback—we truly appreciate it.
We’re happy to let you know that the issue you experienced has been resolved in the latest version of our app. We’ve also reached out via email to follow up and ensure everything is now running smoothly, but we haven’t heard back yet.
We’re glad you’ve continued using the app, and we’d love the opportunity to assist further if anything still needs attention.
Please feel free to reply to our support tickets or contact us directly at duplicateskusync@newaccount1607938888582.freshdesk.com—we’re here and happy to help with anything you need.
Looking forward to hearing from you!
This app solved a very tricky problem for me—automatic synchronization of the same SKU is truly amazing.
We can’t thank you enough for the kind words about the app. Your review means a lot to us and lets us know we’re on the right track!
5/2025 UPDATE: Original issue was fixed from 2021, but now I have a new issue where the app is removing x2 the amount of items being sold. Example, I stocked an item at 15 pcs. 4 were sold. It synced the skus to have only 7 left in stock. I have to keep babysitting my sales again. As the other review from March 2025 mentioned, there is a high chance inventory hasn't been syncing properly for months. I noticed one of my items went out of stock really quick and now i'm left with a lot of stock that could've been sold during the height of popularity of my item. What am I paying a plan for?
Their support team got back to me, basically said if an order contains 2 different items with the same sku, syncing will glitch. If your item sells fast and orders are made back to back, syncing will glitch. If your customers don't wait for the app to finish syncing inventory(may take seconds to minutes) then syncing will glitch. Basically the app has now become trash which is the complete opposite of my original experience using it back when I was make back to back sales without a problem. Unfortunately will have to be on the lookout for a new app.
I really needed an app that did exactly what this app offers, or at least described to offer. I make custom acrylics of different designs but essentially all using the same base material. I have multiple designs using the same sku. Before going live I tested the app and it seemed to work. Now that my shop has gone live the syncing won't work at all. I still have to manually edit the inventories now. I contacted support and I'm hoping to get a reply soon because I can't keep watch over my shop for hours. Once they get back to me I hope they can fix this or else I'm gonna need to find another solution.
We appreciate you taking the time to review our app. Sincere apologies for having a less than perfect experience with the app.
There was a glitch in the app that prevented items having over 40 duplicate SKUs from being synced correctly. We have fixed that problem and the items will now sync correctly. Due to the weekend holidays there was delay in getting this done.
Let us know in case you have any further issues. We're always happy to help.
Works great!
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Thanks for the awesome! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
This has worked well for us in our case. We use this app to sync inventory between retail and wholesale products.
Thank you for the 5 star review. It means a lot to us. Wish you good luck!
We had a feature request for the app to be able to export a CSV of all inventory to help us get an overview of our stock levels. The team got to work on it and added the feature for us with a quick turnaround. We're very thankful and glad to be working with Duplicate SKU.
We’d just like to thank you for taking the time to write this review. We try really hard to provide a good app experience and are really happy to hear that you like it!
It syncs my products with the same SKU perfectly. I also like how I can edit my stock mannually per SKU code in the app, and don't have to edit the stock on 3 different places on the website. If you're looking for an app that syncs the stock of products with the same SKU code, I would defenitely recommend this app!
Thank you for the most amazing review. We're happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know. And we really appreciate you taking the time to share your feedback!
Simple lifesaving app. Makes managing duplicated sku products much easier. The best things about this app is product synchronisation, so if inventory of duplicated sku product changes, the app on other products with the same sku make changes too!
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience and look forward to working with you!
Very pricy for the service. Not really satisfied. I will look for other solutions in the next future.
We appreciate your honest review of the app.
Our plans start with is $5 per month. This is ~ $0.17 per day. With this, we monitor the store 24x7 for syncing unlimited duplicate items. The charges help us run the servers and pay the salaries. Hope you understand.
We are a small and a hardworking team focused to help online merchants be more productive.