Duplicate SKU Sync Master

We recently discovered that some items have not synced properly for over five months, preventing us from selling these products. After reporting the issue, we were offered only $24 as compensation, despite having paid $120 during this period. As a result, we will now explore alternative solutions.

5/2025 UPDATE: Original issue was fixed from 2021, but now I have a new issue where the app is removing x2 the amount of items being sold. Example, I stocked an item at 15 pcs. 4 were sold. It synced the skus to have only 7 left in stock. I have to keep babysitting my sales again. As the other review from March 2025 mentioned, there is a high chance inventory hasn't been syncing properly for months. I noticed one of my items went out of stock really quick and now i'm left with a lot of stock that could've been sold during the height of popularity of my item. What am I paying a plan for?

Their support team got back to me, basically said if an order contains 2 different items with the same sku, syncing will glitch. If your item sells fast and orders are made back to back, syncing will glitch. If your customers don't wait for the app to finish syncing inventory(may take seconds to minutes) then syncing will glitch. Basically the app has now become trash which is the complete opposite of my original experience using it back when I was make back to back sales without a problem. Unfortunately will have to be on the lookout for a new app.

I really needed an app that did exactly what this app offers, or at least described to offer. I make custom acrylics of different designs but essentially all using the same base material. I have multiple designs using the same sku. Before going live I tested the app and it seemed to work. Now that my shop has gone live the syncing won't work at all. I still have to manually edit the inventories now. I contacted support and I'm hoping to get a reply soon because I can't keep watch over my shop for hours. Once they get back to me I hope they can fix this or else I'm gonna need to find another solution.

This app solved a very tricky problem for me—automatic synchronization of the same SKU is truly amazing.