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I was informed that my migration would be done and none of the work would have to be redone however I received this email but the page is blank
"Hi!
Your duplicated store is ready now!
Check it: https://sava-laurent-com-copy-1494010436.myshopify.com (Storefront password: keeday)
Next: Set up your admin password
Thanks!
— Small Victories team
Write a quick review about the app and get a link back from Shopify to improve your SEO:
https://apps.shopify.com/duplicate-store#reviews
There was an issue exporting this store theme (the theme files were bigger than the 20MB Shopify's API limit) so we needed to take care and export the theme files manually. It toke us less than one hour to reply the customer and fix it.
Was looking for an app to clone my store from one account to another. Worked perfectly. I had some questions and an issue and Guille Lopez literally responded to me in 10 minutes to help me with my questions. Highly recommend based not just of the ease of the app, but the customer service! Thank you!
That's great to hear! Thank you for writing a review, we really appreciate it.
excellent service!
also customer support is super friendly and always easy to reach.
store was duplicated in a few minutes
I rely on user reviews when selecting apps, hence I feel I must write this review. The rating is for the app performance and not the customer service. Our complaint was handled quickly and we have been fully refunded, however there was little admittance of the fact that the app doesn't work. Unfortunately the app has caused no end of issues. In past we have used another app to duplicate site to new regional sites and have never had any issues with data, pages, products, variants, links and images transferring across, however for some reason my IT chose this app this time round and each day we discover new issues. We expected to duplicate the site and then maybe spend a couple of hours changing certain information to reflect the region we were marketing in. Its been almost 4 days, and as we think we have sorted one problem, another one crops up.
Firstly it didn't copy all the collections, so we re-created the two missing ones - no big deal, then we realized links had not updated and were re-directing back to the old site, which meant a few hours going though every page to update the links, then we noticed a product was missing, so again we put it on the to do list to create with all its variants, UPC codes, and images, then earlier today I was informed some variants inside products which had transferred were missing. This means we have to check into every product and see which variants are missing. Getting really frustrated, we deleted the whole product file and re-exported via csv from old site to new site. I admit our mistake here in that we deleted before we imported, which meant the images associated with the products were no longer in the file, and so the import had to have the image links removed from the csv. I have a lovely job now of adding every image back in, and as we have many images per each product, its going to be a long evening.
The non performance on this app means we have incurred days of work and frustration, so the refund is actually meaningless as this app should not be on the Shopify app store in the first place, as it doesn't perform and causes so many issues, which when you are looking at a new website is the last thing you need.
I can only imagine the positive reviews so far have been for simple sites without much in the way of links, collections or product variants.
We are sorry about your bad experience using our app. When we saw your first email, we offered you the option to check what had gone wrong with the export and try to export it again. But as you already had developers working on it and fixing some of those issues, we both agreed on just providing you a refund. In any case, we understand your frustration and the time you needed to fix those issues. We are investigating what might have gone wrong with the export and made our app to miss those two collections and some of your product variants. Our app proceeds a good amount of exports every day and noramally without any issue, so it could have been something as simple as the server temporary failing or Shopify's API having issues. But again, we understand your frustration and will try to improve our service so those cases doesn't repeat again.
I used the app to duplicate the store content, what I did not know is that because i used gem pages to build the store this ap was unable to allow me to edit the new store in gem pages making it worthless
Hi, we are sorry to hear that. It's true that if your store's theme relies on third-party apps, in some cases you will need to install and set them up at your destination store. And sometimes, in some apps, you might end up having some issues. On those cases, we recommend reaching the app developers as they are the ones who know best their app and can provide you proper guidance. In any case, we acknowledge there was an issue on your expert, and as we stand behind our compromise of "Successful Copy Guarantee", we will be happy on providing you a full refund. Please reach us at support@smallvictories.co and we will proceed. Thanks, and again, sorry for the inconvenience.
I needed to copy orders and customers across to a new site. The only reason I didn't give 5 stars was that I could not do so without copying across products (the products were already in the new site so I had to delete these and copy again). The orders that were copied across triggered email notifications which was also not expected - so it would be nice if the documentation had let us know that before hand.
Hi, this is Guille from the Duplicate app. Thanks for your review and for sharing your experience with our app. It's correct that for exporting orders, we need to map first the product ids between the two stores. That's why products need to be exported first. If not, orders will be empty. Regarding the orders email notifications, just clarify that customers don't get any emails when new orders are exported through our app. It's just the store owner who gets them if in the destination store has the "New order" notification option activated in the "Staff order notifications" section at /admin/settings/notifications.
Does exactly as advertised, will copy over data but not site settings. The process for around 180 products and 30 collections took around 30 mins.
For the price it's really worth it, nice to have to pay monthly for an app for once!
Two hours have passed, and it has not yet reached 1%. The speed is too slow. Let me rating it first.
12 hours passed, copy to 27%,So slowly. please refund my money...
526 item then stop run. not No growth
Hi, we wrote you back, and we are not sure if you are getting our emails. We were checking your export, and you are right: your export is taking a long time to complete.
When we checked it was at 500 out of 1529 products exported. The reason why it's taking so long is because for each product your store has an average of 98 product variants. That's far beyond the amount of product variants a regular Shopify store has. Considering for each variant the app makes 3 API calls to export all the information (stock, related picture and to save the variant), that means: 1,529 products x 98 variants/product x 3 API calls/variant = around 449,526 API calls. Shopify API has a limit of 2 calls/second. That's why, after half a day, just 500 products have been exported. Normally that's not the case as the average store, with around 2-8 product variants, takes around 10 minutes to complete the export.
As you requested us to refund you, we just did it. We are sorry our app didn't work as you expected, we work everyday to improve the app and as we said, we also have that Shopify's API rate limitation.
Hopefully this clarifies the situation. Please don't hesitate to contact us at support@smallvictories.co if you have any questions.
Please note, that your orders and customers are not part of the default settings. If you miss those there is no other way to import previous order data so you have to start all over again by creating a second shop.
I have a "baby" store. Less than 200 orders. It took several hours to copy and the "Lifetime Spent" and "Average Order" for the Customers isn't copied over so therefore it's pretty much useless to me.
They also nag you consistently to change your review. You gain a second star guys because they acutally answer their email.
If you just want the copy over products, theme, collections over to a different shop, this is your app. If you want to acutal have useable duplicated order data well - better luck trying a paid app which is my next stop.
All I wanted was to change the login myshopify.com domain for my shop and have EVERYTHING else stay the same. Shopify won't let you change it so I wasted hours of my life waiting for this.
Since this review we have improved on how customers and orders information is transferred. It's now faster and you can do it in a second step, so no need to do it at the same time you are exporting your products. You can export your products, and once it's completed you can export your customers and orders.
I used this app to duplicate my theme, collections, products, etc. to another account and it did so more or less to perfection. There was an issue exporting my theme because it surpassed Shopify's 20MB limit over their API but before I could even write to their team to notify them of the issue, they had already emailed me to let me know they were aware of the problem and would export it manually. After a few minutes they notified me it was done and after checking my theme was installed perfectly. Stellar customer service and very well-working product. Would totally recommend.