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Two hours have passed, and it has not yet reached 1%. The speed is too slow. Let me rating it first.
12 hours passed, copy to 27%,So slowly. please refund my money...
526 item then stop run. not No growth
Hi, we wrote you back, and we are not sure if you are getting our emails. We were checking your export, and you are right: your export is taking a long time to complete.
When we checked it was at 500 out of 1529 products exported. The reason why it's taking so long is because for each product your store has an average of 98 product variants. That's far beyond the amount of product variants a regular Shopify store has. Considering for each variant the app makes 3 API calls to export all the information (stock, related picture and to save the variant), that means: 1,529 products x 98 variants/product x 3 API calls/variant = around 449,526 API calls. Shopify API has a limit of 2 calls/second. That's why, after half a day, just 500 products have been exported. Normally that's not the case as the average store, with around 2-8 product variants, takes around 10 minutes to complete the export.
As you requested us to refund you, we just did it. We are sorry our app didn't work as you expected, we work everyday to improve the app and as we said, we also have that Shopify's API rate limitation.
Hopefully this clarifies the situation. Please don't hesitate to contact us at support@smallvictories.co if you have any questions.
Crashed my store. Stay away unless you want to rebuild your store from scratch. I am so disappointed.
Update: Your response is none sense. You should work on your app instead of making up stuff. I understand that you're a small business like you said. But my store is a lot smaller than yours. The theme damage cost me a lot of pain. that's why I took the time to reply. Have a good day!
Hi, we are sorry to hear that. Our app is used daily by many store owners without any issue. We are checking your export and everything seems correct, could you please write us at support@smallvictories.co with some more details? Thanks.
UPDATE: We talk with the store owner, and we found there was an issue with the exported theme files. Those theme files were missing third-party apps that were not installed at the detination store. Missing those apps, the exported theme's code (same code as the one in the original store) was throwing some errors and it was preventing the store to work properly. That was all. Products and collections were exported without any issue, and all the theme files were also correctly exported.
Waning: Once you hit ‘products’ you have no choices. No way out! You do not pick the products. Even if you just one to import items from one niche, this app will grab hundreds - all you items and suck them in. Even shutting off my computer did not end the nightmare. In my panic I accidentally deleted 50 items from my original store. It is not as easy as they claim to install and Satan himself can’t kill this app once it starts something. Uninstalling in mid move saved me from hours of damage control - or should I say hours more damage repair.
Our app is used by many without any issues. We are sorry if you had a bad experience. We have put a lot of effort to build an intuitive process and informative at all steps. Also, to be clear: our app will NEVER modify or delete anything from your original store. When you install the app, you will see it justs requests READ permissions, so it's impossible for the app to modify or remove any of your products or any information on your original store.