Duplify ‑ Duplicate Store , 89 則評價

Hi, we are sorry about that. We wrote you back to info@nestorliquor.com last Thursday, May 20th. The email was from support@smallvictories.co. Please double-check your inbox as it should be there. In any case, we reviewed your export, and we could see all products and collections have been exported, so we guess the problem might be something else. Probably related with a third-party app integration you might have on your original store? But let's keep the conversation through email. Please reply to our previous email or write us at support@smallvictories.co (with .co, not .com). Thanks and looking forward to having this issue fixed asap.

We have been trying to reach this store owner for several weeks through their store email, Facebook Messager and even Instagram. But we are not getting any response. I can understand the frustation of the situation, but we honestly don't know what else we can do. Please if you see this reply, try to reach us at support@smallvictories.co (.co, not .com). Thanks.

This store owner had some issues with third-party apps installed on his store. Our app doesn't transfer apps installed on your store, so that's why he was having some issues on his new store. We tried to provide some guidence on how to fix it, but we were not able to go into the specifics of each app installed.

In our app description, and also through the export setup, we clearly state that the option to export products is limited to stores with less than 3000 products. Moreover those alerts this customer decided to keep with the export process and exported his pages, blog posts and themes, being alerted that he was going to be charged $15 for that. After exporting those elements, we got him complaining by mail that the products were not exported. We replied in a matter of hours explaining what we just said, and the customer threatened us to write a bad review if he didn't get a refund. We refunded the $15 as we have no issue to provide refunds if the customer is not satisfaied. But still, we got the bad review. 🤷‍♂️

There was an issue exporting this store theme (the theme files were bigger than the 20MB Shopify's API limit) so we needed to take care and export the theme files manually. It toke us less than one hour to reply the customer and fix it.

We are sorry about your bad experience using our app. When we saw your first email, we offered you the option to check what had gone wrong with the export and try to export it again. But as you already had developers working on it and fixing some of those issues, we both agreed on just providing you a refund. In any case, we understand your frustration and the time you needed to fix those issues. We are investigating what might have gone wrong with the export and made our app to miss those two collections and some of your product variants. Our app proceeds a good amount of exports every day and noramally without any issue, so it could have been something as simple as the server temporary failing or Shopify's API having issues. But again, we understand your frustration and will try to improve our service so those cases doesn't repeat again.

Hi, we are sorry to hear that. It's true that if your store's theme relies on third-party apps, in some cases you will need to install and set them up at your destination store. And sometimes, in some apps, you might end up having some issues. On those cases, we recommend reaching the app developers as they are the ones who know best their app and can provide you proper guidance. In any case, we acknowledge there was an issue on your expert, and as we stand behind our compromise of "Successful Copy Guarantee", we will be happy on providing you a full refund. Please reach us at support@smallvictories.co and we will proceed. Thanks, and again, sorry for the inconvenience.

Hi, we wrote you back, and we are not sure if you are getting our emails. We were checking your export, and you are right: your export is taking a long time to complete.

When we checked it was at 500 out of 1529 products exported. The reason why it's taking so long is because for each product your store has an average of 98 product variants. That's far beyond the amount of product variants a regular Shopify store has. Considering for each variant the app makes 3 API calls to export all the information (stock, related picture and to save the variant), that means: 1,529 products x 98 variants/product x 3 API calls/variant = around 449,526 API calls. Shopify API has a limit of 2 calls/second. That's why, after half a day, just 500 products have been exported. Normally that's not the case as the average store, with around 2-8 product variants, takes around 10 minutes to complete the export.

As you requested us to refund you, we just did it. We are sorry our app didn't work as you expected, we work everyday to improve the app and as we said, we also have that Shopify's API rate limitation.

Hopefully this clarifies the situation. Please don't hesitate to contact us at support@smallvictories.co if you have any questions.

Hi, we are sorry to hear that. Our app is used daily by many store owners without any issue. We are checking your export and everything seems correct, could you please write us at support@smallvictories.co with some more details? Thanks.

UPDATE: We talk with the store owner, and we found there was an issue with the exported theme files. Those theme files were missing third-party apps that were not installed at the detination store. Missing those apps, the exported theme's code (same code as the one in the original store) was throwing some errors and it was preventing the store to work properly. That was all. Products and collections were exported without any issue, and all the theme files were also correctly exported.