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we've been using Zonos for about 2 weeks now, and so far so good! we haven't had a ton of international transactions yet, but i'll report back once we've had some more activity. Customer service is great and super helpful!
Zonos has been a seamless intergration for us and we have had no problems in the year we have been using them. Any questions or concerns we have had have been answered via email very quickly. This app helps our customers understand the fees involved upfront so there are no surprises when their order is delivered.
Really excited to open up our store to international customers. Onboarding was super easy and being able to calculate and collected full landed cost is an absolute game changer for anyone shipping international. :)
If you're looking to expand, Zonos is the absolute best way to do so! Their app integrates seamlessly into your store, and customer service is top-notch.
I use this app to calculate international shipping costs at checkout. The set-up process was very easy. Zonos' customer service is very hands on and always helpful!
Fairly easy implementation, very fast/knowledgeable customer service. Solved an issue many international customers were complaining about.
Zonos started off great, had it for over a year with not one issue. This year they are clearly going through some ‘changes’ I.e expanding too fast. Constant issues, they make changes to our store tax set up without evening letting us know, one minute charging no tax for a country and the next minute they are. Meaning all our website text is incorrect about shipping. The reply is the government have changed and it’s now mandatory to collect x amount in this country, well Zonos, how about an email to your stores letting them know! Rather than letting them go for days thinking sales are slow to find out customers are now paying hefty fees at checkout went they weren’t before! It’s called communication or a blanket email that you have/are changing the current set up to do XYZ for instance. Pretty naive to think you can just go around changing stuff and not have an effect on checkout conversion. I think the best one was when zone started charging duties on or EU products to the EU. Without telling us, once we realised I received a reply that they had a new blanket rule about preferential rules of origin and had decided our goods didn’t meet the criteria, yet they didn’t think to tell us and lastly were wrong! Our goods are of EU origins and are duty free. Hopeless. Also now makes me laugh support are Monday to Friday, great when they make changes on a Friday and disappear for the weekend leaving the store loosing money. AVOID
Thank you for your honest review. We want you to know that we value EVARAE as a customer and take all feedback we receive seriously. We recognize that the issues with Brexit and the new UK VAT taxation law have been frustrating, and we apologize for the problems you’ve experienced when dealing with the changes that came because of this new way of countries handling/enforcing tax collection. We always strive to make sure we get the proper information before making changes on our end, but we recognize that our in-app communication and emails may not have reached the person that needed to see them. For these reasons, we apologize and hope to learn from these mistakes and do better for our customers. We have reached out to your team separately via email, and hope to get further insight on a scheduled call to understand how we can improve and if there is anything we can do to accommodate any customizations your store has. We also recognize that our customers need support around the clock, and we are currently working on providing weekend support for our growing customer base. We look forward to speaking with you soon.
越境ECのオンラインショップを構築するにあたり、ShopifyエキスパートのアドバイスでZonos Duty and Taxを実装しました。FedExの運賃レートをAPI連携で反映させることが出来ること、HSコードを各商品に割り当てることで各国の税金も正確に反映させることが出来る点が、当社の目的に合致しました。2022年1月にFedExが改編した新サービス体系への対応が少し遅れたようで正確な料金表示が一定期間できなくなりましたが、サポートチームが対応してくれました。おおむね満足しています。
We appreciate your feedback on our Duty and Tax app. We are always working to help our cross border shipping by perfecting our classify system. Never hesitate to reach out.
This app has been great to provide full landed cost for our international customers. It also provides clarity and awareness regarding duties & taxes.
Jessica was nothing short of spectacular in helping me with any questions I had. Our call was simple and smooth and our situation was handled immediately. Thanks so much!
Thank you for your feedback. Jessica is amazing and along with the rest of Zonos, are happy to make your experience smooth. We look forward to continuing to work with you.