Zonos Duty and Tax

If you're looking to expand, Zonos is the absolute best way to do so! Their app integrates seamlessly into your store, and customer service is top-notch.

Started off a little rough as we installed Zonos Duty & Tax setup to comply with new EU rules effective 7-1-2021, but the team was able to work with us and get us through some obstacles. We are still going to give it some time to see if the app is effective in accomplishing our needs, but we are optimistic.

Love this app -- makes complicated taxation/duties rules for international orders super easy. They hand hold you through the whole set up and processing int'l orders thereafter is seriously 1 click of a button. No one could understand this on their own and these guys are experts. Also, they can calculate dimensional weight which to this day, I still can't find a good app for that for domestic orders. Also, they bear all the risk of their calculations; they guarantee the taxes and duties calculations and pay the difference if they are wrong. Makes me sleep better at night given how complicated that is. JUST USE THIS APP.

Jessica was nothing short of spectacular in helping me with any questions I had. Our call was simple and smooth and our situation was handled immediately. Thanks so much!

We just implemented Zonos and the implementation process was easy and quick. Zonos has an amazing team.

Project Manager Matthew and Sales Rep Nate were very easy to work with and very knowledgeable. They made the setup very painless. Went smoother than expected.

The customer service provided by Zonos is fantastic. Very quick response times and without fuss. There were some integration issues from our end but Mark was able to rectify them quite easily.

We bought this AP and it didn't work. I contacted support and they said I needed a special API from Shopify which only comes with the top-end Shopify plan or $20 a month. I got the $20 a month API and it still didn't work. I contacted support and I got the below response. I would not recommend this AP to anyone. Typically with new stores we have an initial call, to see if Zonos would be a good for your international initiatives. Then we would get you in contact with our onboarding team to make sure everything is integrated accurately to avoid any complications. We don't provide any support for self-installs unfortunately. We do have a pricing agreement in place that all of our customers sign when integrating our services. We charge $1,000 for the initial setup fee, and then our pricing is transactional based after that. I wouldn't be able to provide you with any technical support, but I'm happy to get an agreement in place so we can get our onboarding team involved. They would be able to run through the configurations and do some tests to ensure everything is working properly.

Fantastic app and their support is top notch. I had several questions and Mark recommended a quick call which was extremely useful. Super proactive and helpful

Horrendous and confusing 3 weeks of trying to get this app set up- there is nothing easy or straight forward about it as advertised. Waste of time.