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I agree with the previous review. The app is supposed to give International customers a heads up into Duties/Taxes and make it easier for them to pay. Unfortunately, I'm losing more International orders than gaining because of the extra Zonos fees and Brokerage fees I could otherwise discount or rid of if I were allowed to use my UPS pricing agreement and a second account number. International is expensive as it is. Tagging on Zonos Fees and exxagerating to cover the spread is not generating more business. Not worth $99 in new orders after more than two months.
Thank you for your feedback and for the opportunity to provide landed cost quotes for your international shipments. I will have someone from our team reach out to you today as our app does allow you to use your negotiated UPS rates along with a second account and we are happy to assist you in getting those set up. If your Brokerage fees are waived with UPS then they will be waived in Zonos landed cost quotes as well.
Kilie Williams was more than helpful! She walked our team through international shipping and was always ready to answer any questions we had! Always replied in a timely matter as well, it has been a pleasure working with her and the zonos team!
Works just as it should. Easy to install and makes international shipping much easier. Mark and the team also provide great customer service responding quickly and going the extra mile. Well run company and solid tech.
This app has been amazing in helping us fulfil our global orders. The team are great- Waseem from Zonos has been patient, helpful and provided excellent support. Thank you!
Thank you for the review. We have a great team and enjoy helping you. We are excited to help you continue to grow and fulfill international orders/
Always have a very good Customer Service experience from Lennon Tomaz
Retention Specialist @ Zonos. Any issue that may arise is very quickly resolved by Lennon!
Zonos has been a seamless intergration for us and we have had no problems in the year we have been using them. Any questions or concerns we have had have been answered via email very quickly. This app helps our customers understand the fees involved upfront so there are no surprises when their order is delivered.
A great way to manage complexities of international taxes and duties. We are now able to provide customers with more awareness of their local taxes, improving the delivery process. Laura from Zonos has provided an excellent support and service, thank you!
Thank you for your review. Zonos is excited to be partnering with BAMBA SWIM International and are excited to see your international shipping success. Transparency for your customer is important to us and are excited to continue to help them.
Really excited to open up our store to international customers. Onboarding was super easy and being able to calculate and collected full landed cost is an absolute game changer for anyone shipping international. :)
Whew, finally found a solution that helps calculate the total landed cost for our international clients. Now there are no surprises for us OR our clients, and the costs are all transparently shown, which our clients really appreciate. And the onboarding team was top notch!
Thank you for your review! We are glad that Zonos is able to contribute to transparency with your international customers. We look forward to assisting you as you continue to ship cross-border.
Zonos is Great! Support is always super fast and helpful. Love the transparency that this app adds to our international orders, makes it super clear for our customers about any extra charges, etc.
We value Shkoop of Scandinavia as a customer and take all feedback we receive seriously. We are thankful to add transparency to your international customer’s experience.