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Megs Smith did an amazing job with customer service. Had an issue with cross platforms and she took care of everything with ease, making my life a breeze.
Zonos has been an amazing asset to our growing business! We are able to offer better options and prices for our international customers all because of the help of the Zonos app and the Zonos team! We had an AMAZING team helping us with our integration and we cannot thank them enough for the guidance!
We are excited to be working with Yellow the Label and look forward to continuing to make your cross-border experience amazing. We are always working to improve user experience.
The app & team behind Zonos have made the transparency with duties/taxes for our international customers very clear and seamless - they are not hit with any hidden fees at the borders. Highly recommend if you have international customers - Zonos will assist with every step & query along the way!
Thank you for your review! We are glad that Zonos is able to contribute to transparency with your international customers. We look forward to assisting you as you continue to ship cross-border.
Great solution for handling global duties and customs fees in cart ahead of shipment to avoid frustrations on the consumer side at receipt. Great customer service and no issues once fully set up - smooth sailing! Solid solution!
Overall the experience integrating and transitioning to Zonos was simple, and we've found the platform easy to use. We're very happy that the issue of importing into Europe, which began as confusing and overwhelming, has been solved for us.
Zonos also allows us complete transparency with our International customers regarding landed costs. Prior to Zonos, we were experiencing customers unwilling to pay their duty and tax bills, and refusing to accept their order.
This resulted in freight costs and surcharges as well as lost revenue of product which sat in transit for months at a time. Zonos has offset this cost for us, and ensures our customers have a positive and trusting brand experience when shopping with us.
We appreciate your honest review and take all feedback seriously. We are glad to contribute to successful international shipping experiences for your customers and alleviate the stress of shipping to Europe.
I've been using Zonos for international shipping for two years and the performance has been flawless. Just finished implementation on my second Shopify store and Matthew and his team at Zonos made the implementation process painless and simple. I highly recommend Zonos!
We have been using Zonos for about half a year now and the service has been exceptional. It's relived so many headaches for us and our customers when it comes to international duties and taxes and has enabled us to scale our brand globally. The team are A+++ too. Highly recommend!
Thank you for your feedback, we're delighted you chose Zonos as your cross-border partner! We value Zorali as a customer and are happy to contribute to your success.
This app has really helped cut down on our order cancellations as clients can clearly see what customs fees/taxes will be required of them. The team was helpful with installation and anytime I've had issues, the Customer Care team is quick to help (shoutout to Lennon for solving our recent issues so quickly)!
Zonos is excited to be contributing to your international success by adding transparency. We have the best customer service team, including Lennon, and are always willing to help.
We have been using Zonos for several months and it is a game-changer for international shipping. No more agonizing customs forms - they are automatically completed! Click - click - and you are DONE! Customer service is fabulous. Calls and emails are answered very quickly and support stands behind their product. The only problem we had with a shipment was handled WAY above and beyond expectations.
The app works wonders, and they have a top notch customer support. Would totally recommend it, they even have additional quoting tools on their dashboard.
Thank you for your feedback. We have enjoyed working with Analucia Beltran Diamond and are happy that the quoter tools and other products have made cross-border shipping easier.