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We have been using this app for a couple of years now. We have had a few issues with it, but Zonos support is always quick to find the solution or explain certain calculations. They have done a great job with taking the burden of worrying about Duties and Taxes for international shipments!
Excellent customer service and assistance from the implementation team. Easy app to use. Would definitely recommend for international shipping.
Thank you for taking the time to share your experience with Zonos! We appreciate your partnership.
I wanted to create as frictionless an experience for international customers as possible with prepaid DDP shipping so they complete purchases with confidence and convenience and minimizing delays in delivery. Zonos helps us accomplish this. Shawn Roah was very professional, knowledgeable and supportive in making the integration process as easeful as possible. He was also super nice and a joy to work with.
Thank you for your review! Our customer support team works to ensure that every person has a great experience. We appreciate you coming to Zonos for your cross border needs and look forward to assisting you as we continue to make sure the customer can have confidence in your store.
Lennon helped me through a new to me process and kept circling back to make sure I was successful! It is a great feeling knowing I am working with a real person (not just a chat bot!) and to be supported through the whole process!
We were looking for an app that helps to identify international duties as our global customers were getting a shock once our products hit our customer's shores and there were unforeseen duties payable. With Zonos, our customers now know in advance and the best part is that they can pay for these at checkout for a seamless customer experience. Zonos and the team were amazing to answer questions and help get us set-up. Fantastic app, fantastic experience.
So far so good! MUCH better landed costing for our intl customers. Support is next level good and helped us every step of the way. Cannot thank them enough for all the help and guidance. Really excited to see how this impacts and helps us grow our international d2c footprint.
We are thrilled to be working with Kaged and are looking forward to working with you as a cross-border partner. Our support team is always ready to help you as you continue to grow and succeed internationally.
This app works perfectly for us! The support team is amazing from setup and beyond. Every time I have any issues (which is rare) they are very dedicated to making sure it gets resolved quickly.
Fantastic app for cross-border. Seamless integration to native Shopify checkout and ability to use negotiated rates and adjust as needed.
Fantastic UX and fast/painless integration on frontend and shipping backend. Highly recommend, tested several other apps beforehand.
Zonos has allowed us to remove all the pain points in international ecomm... Curtis, Kourtney and Bethany all extremely on point. We are looking forward to much success thanks to Zonos streamlining the bottleneck to ROW commerce.