Recensioner (166)
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Horrendous and confusing 3 weeks of trying to get this app set up- there is nothing easy or straight forward about it as advertised. Waste of time.
Thank you for your feedback and for providing us an opportunity to resolve the issues you had with your installation. When we last heard from you everything was set up and working as intended, please don't hesitate to reach out if you have any additional concerns - we're here to help!
WORST experience I have ever had. First, the only "support" you receive is on how to get charged an additional $150 on top of the monthly fee and transaction fees, to assist you during the setup. Once I had everything set up correctly and launched my boutique, I lost 90% of conversions at checkout because the ZONOS app was calculating the WRONG fees for VAT and Duties, showing customers 4 to 10 times the actual amounts which resulted in abandoned carts and most probably forever lost customers. I usually do not take the time to write reviews when they are negatives, but this time I wanted to prevent other entrepreneurs to lose so much money and effort to a defective product and terrible customer service.
We appreciate you providing us an honest review, and we take all feedback we receive seriously. As a result, we are no longer charging customers the installation fee. We recognize and apologize that you did not receive the assistance you needed in a timely fashion. We hope you will give us a second opportunity to have our Technical Support team work with you to configure your store correctly so that customers are seeing accurate duty and tax calculations. Best wishes and take care.
Couldn't install app and all support does is bill your account, they don't help with anything other than asking if you read the documents.
Thank you for your honest review. We reached out via email and phone to help configure your account further without additional fees but you expressed that you were no longer interested. We're sorry your first impression was not satisfactory, but we're happy to assist should you change your mind and decide to give us another try.
Shawn and the Zonos team got everything up and running quickly and with ease. It was a pleasure to work with them and would recommend them for anyone looking for assistance with international shipments.