Fantastic app and their support is top notch. I had several questions and Mark recommended a quick call which was extremely useful. Super proactive and helpful
Our shop installed Zonos to ease the process of international shipping! It has been such a great tool for us, as well as our customers, to allow an accurate estimate and pre-pay of duties and taxes on international orders. Also, the customer service at Zonos is amazing--they are always on top of it and responsive! Thank you to the Zonos team for making international shipping so easy!
CIGA Design UK
Great customer support and a very streamlined product. An absolute must for international sales to ensure every customer knows the true door-to-door cost of their purchase.
The customer service provided by Zonos is fantastic. Very quick response times and without fuss. There were some integration issues from our end but Mark was able to rectify them quite easily.
Atreyu Running Company
Spent weeks trying to come up with a solution for full transparency while shipping internationally. Dead end, and horror stories across the board. Finally ran across Zonos. NAILED IT... switch to DDP label, and then charge athlete at checkout. This could really elevate our world presence and let the Atreyu brand compete in the big leagues... by the time we have shoes circulating across the globe, other brands will have wondered why they haven't used the app yet! Its a game changer... cant wait to see how far we can take Atreyu with this new wave of e-commerce management of transparency.
World Rugby Shop
We are just launching a shopify store, and Zonos has been fabulous helping us set up to sell internationally! Mark was incredibly patient helping me to get Zonos set up. I highly recommend him to anyone looking to calculate their international customs and duties on the front end of their customer's experience. Thank you, Mark!!!
Ellus & Krue
For international sales DDP calculation, Zonos is the only app, a must have. Customer service is fantastic. Taylor is a legend! Set up either tiered price shipping rates based on cart value or just carrier calculated shipping rates - either was is easy to do through the Zonos dashboard. Shipping, duties and taxes are clearly separated in the cart and clear to your customers. I would suggest, if you use an IMS, to check out Order Tagger as well to add a note to each order that "DDP" is included in the sale, then set your automation rule at your IMS level to notify your carrier that the shipper pays DDP on behalf of the customer. Zonos is the only (and best) solution for DDP if you want to offer your customers a transparent and easy to manage duties and tax collection process.
Merry Jane & Thor
The customer service is fantastic. International shipping is new territory and Mark worked with me through any obsticals I encountered. I know they will be there to help if I run into any other problems.
Fairly easy implementation, very fast/knowledgeable customer service. Solved an issue many international customers were complaining about.
Simple to use and easy integration. Support with set up and configuration is great, attentive and fast!