Zonos Duty and Tax , 160 reviews

Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly approach to international shipping, simplifying duty/tax calculations and providing transparency. Many appreciate the easy setup and dedicated customer service. The app has been praised for aiding in international business expansion and improving the customer journey by presenting customs information upfront. It also assists in creating shipping labels and documents, saving merchants time. It's seen as a transformative tool in international shipping, offering full control over costs.

October 30, 2023

Curtis was great setting up the app and training with our partner plant in Asia. The app will save us time creating labels and documents needed for shipping and is straight forward for duty/vat calculation. I would recommend this app.

Arcology Instrmnts
United States
4 months using the app
November 20, 2023

Zonos has solved all our international fulfilment and shipping problems in one go. Support during onboarding was fantastic. Great app and service.

Nutri Tailor
United Kingdom
24 days using the app
October 16, 2023

Megs Smith did an amazing job with customer service. Had an issue with cross platforms and she took care of everything with ease, making my life a breeze.

Peak Ski Company
United States
11 months using the app
June 28, 2023

Very smooth and straight forward onboarding process. Our onboarding specialist Curtis was very responsive and always willing to go out of his way to help us however we need to. Our products are set up a bit differently and we were able to figure out solutions to get to make Zonos work for us. Definitely recommend working with them!

Edge Theory Labs
United States
4 months using the app
November 1, 2023

Project Manager Matthew and Sales Rep Nate were very easy to work with and very knowledgeable. They made the setup very painless. Went smoother than expected.

State Bicycle Co.
United States
12 days using the app
June 26, 2023

We have completed a successful onboarding process for the Zonos Duty and Tax app. The app is excellent, very user-friendly, and - so far - meets all our expectations and needs. We now are very comfortable offering our customers the chance to pay duties and taxes upfront and make our delivery process transparent, streamlined, and frictionless.

The Zonos support team is also top-notch! A special shout-out to both Nicholas McBride and Curtis Hixon, two exceptional and knowledgeable professionals who helped us at every step of this onboarding process. It was our pleasure to work with both of them.

We can confidently recommend Zonos to anyone looking for improving international shipping.

Dan Henry Watches
Hong Kong SAR
9 months using the app
May 22, 2023

Always have a very good Customer Service experience from Lennon Tomaz
Retention Specialist @ Zonos. Any issue that may arise is very quickly resolved by Lennon!

GoDpsMusic
United States
About 2 years using the app
September 7, 2023

Sophie Limpert and Monica Goethe helped me through a unique troubleshooting situation and got Zonos integrated at our checkout in the blink of an eye. Thank you to the Zonos team for the great customer support.

Chaos Audio
United States
8 months using the app
June 20, 2023

Friendly, professional and knowledgeable on every interaction! The are quick to respond and will also reach out if the see any abnormalities with the integration. Excellent Service!

The Headrest Safe
United States
3 months using the app
June 8, 2023

This app and it's team get 5 Stars. They have been so helpful setting up the zones for shipping and super fast. I was up and running in 3 days. Call out to Barrett for always being there and assisting with any questions.
The dashboard is so easy to use and print labels. I would recommend this app for anyone doing international shipping.

BBK Performance
United States
4 months using the app