Zonos Duty and Tax , 161 reviews

Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly approach to international shipping, simplifying duty/tax calculations and providing transparency. Many appreciate the easy setup and dedicated customer service. The app has been praised for aiding in international business expansion and improving the customer journey by presenting customs information upfront. It also assists in creating shipping labels and documents, saving merchants time. It's seen as a transformative tool in international shipping, offering full control over costs.

June 9, 2022

Great team at Zonos - Laura has been very helpful and responsive during the integration process. Zonos has also helped with international conversions - although only running for a short period of time, we have seen international sales increase.

Scrub Lab - Premium Medical Apparel
Australia
Over 1 year using the app
Zonos replied June 13, 2022

Thank you for your review. We are glad that you have already seen success with Zonos as your cross-border partner.

March 22, 2022

Zono's has helped increase our international sales. We have shipped international for years, but with all the custom forms, HS codes and rules, it was overwhelming to ship each package. After we got past the setup part with Zono's, it is so easy. We literally click create label and everything populates correctly, it interacts with our UPS account and we do nothing but print a label. It even puts the tracking number into the Shopify order once its created. It has made our lives so much easier and the customers now know exactly what they are paying, they have the option to pay duties/tax upfront or when it arrives, but there are no surprises for them or us.

Linda's Electric Quilters
United States
Over 1 year using the app
Zonos replied March 25, 2022

Thank you for your kind words. We are glad that we are able to simplify shipping cross-border and have made it easier for you. Zonos is continuously improving HS codes and rules as well as Duty and Tax Rules.

April 23, 2020

Spent weeks trying to come up with a solution for full transparency while shipping internationally. Dead end, and horror stories across the board. Finally ran across Zonos. NAILED IT... switch to DDP label, and then charge athlete at checkout. This could really elevate our world presence and let the Atreyu brand compete in the big leagues... by the time we have shoes circulating across the globe, other brands will have wondered why they haven't used the app yet! Its a game changer... cant wait to see how far we can take Atreyu with this new wave of e-commerce management of transparency.

Atreyu Running Company
United States
Over 1 year using the app
July 23, 2019

I had been searching for a solution to help deal with issues we kept running into with international orders. When I found Zonos I was skeptical, since they promised a solution I couldn't find anywhere else. But I'm happy to say the Zonos app delivered on all promises and then some. We ship to countries all over the worlds and Zonos has removed the headache of dealing with duties and refused packages. And their customer service is excellent! The app helps us save time and money while allowing us to continue selling to our international customers.

Storm Kimonos
United States
Over 1 year using the app
June 28, 2022

Barrett Curry and team were so incredibly helpful in getting our store configured quickly and accurately. A dream to work with!

Red Hot Chili Peppers
United States
Over 1 year using the app
Zonos replied July 14, 2022

Thank you for the review! We are glad you enjoyed your onboarding experience are excited to continue to work with you as your cross-border shipping partner.

October 17, 2018

This app has been great to provide full landed cost for our international customers. It also provides clarity and awareness regarding duties & taxes.

Better Way Health
United States
Over 1 year using the app
May 31, 2022

From ease of use to customer experience, we've loved using Zonos. It's been easy to use, easy to deploy, and easy to dig into for issues. Plus, Zonos has been a great platform to learn more about how customs, duties, and taxes work. They do a wonderful job as a company and in their technology to help customers to learn more about how it works. We had the pleasure of working with Jessica D. from Zonos, and she was so helpful, personable, friendly, and entrepreneurial in solving problems and helping us become more empowered customers/users.

The Cultivate Shop
United States
Over 1 year using the app
Zonos replied June 13, 2022

Thank you for your great review! Zonos loves making cross-border shipping easy! Jessica and the team are always working to simplify classify. We look forward to assisting and empowering you as you ship internationally.

August 31, 2022

We are a global game, we sell digital sneakers and now we sell 'In Real Life' sneakers all around the world. Zonos made it possible for us to give the best customer check out experience to the players of our game. Our players can now purchase their sneakers with all duties and taxes visible and payable up front for the country of destination wherever that may be. A special call out to, without a doubt the best 'Integration Team Lead' in the world, Kilie.W! You went beyond your role and expanded the limits of what was possible by introducing us to other partners, the outcome being, a true gold standard global trade solution for our IRL sneakers. We salute you!

Aglet in-app Shop
United States
Over 1 year using the app
July 31, 2020

took me a few months to make my decision on getting this app.. But now that it's integrated makes shipping worldwide so much easier... It's linked up to my UPS account and DHL and don't have to worry about customers not paying duties and fees and loosing sales.. everything is paid of front.. I strongly recommend this app for anybody that has to ship worldwide.. dont have to worry about headaches and NOT only that!! i know us hustlers don't have time... well this just added some more time for me to growl my company..

yeehawcowboy
United States
About 1 year using the app
June 30, 2022

The team (Shaun and Adam) at Zono's have been great with getting the app live and answering any queries we had. I highly recommend the app if you wish to offer landed shipping or show rates.

Molly Goddard
United Kingdom
About 1 year using the app
Zonos replied July 14, 2022

Thank you for your review, Molly! We are happy to add to the transparency of international shipping and look forward to continuing with you as a cross-border partner.