Get rid of duty & tax issues
No more headaches with manual quotes, surprised customers, or refused packages. Includes UK VAT 2021 (post-Brexit) collection and reporting.
Gain intl customer trust
Eliminate customer fears of importing and be transparent with international customers.
Control your supply chain
Works with UPS, FedEx, DHL, and more. Completely customizable shipping including flat rate, free, zones, tiers, and rule-based quotes.
About Zonos Duty and Tax
Zonos Duty and Tax
Calculate and collect the total landed cost for international orders. HS codes are recommended, but not required to get started.
- Landed cost - duty, tax, VAT, brokerage, disbursement, bond, ancillary, etc
- Zonos Hello - welcomes international shoppers in their language and keeps them on your website
- Allow customers to prepay duty and tax - reduce refused packages and get faster customs clearance
- UK VAT / EU VAT / IOSS ready - with collection and reporting
- Shipping rate calculations - Use your carrier(s)
Shopify Basic not supported
The Shopify Carrier Calculated Shipping Rate API or CCS API - must be enabled for the app to return landed cost quotes. CCS is included with Advanced Shopify or higher. The standard Shopify plan does not include CCS, get it the following ways:
- Add CCS for a $20 monthly fee, OR
- Switch to an annual billing cycle, OR
- Upgrade your plan.
How do I ship a package that includes duty/tax? Your shipping software must allow duty/tax to be billed back to you (the shipper).
Does Shopify Shipping work with Zonos? No, it does not support shipping DDP
Do I need weights/dims for my products? For negotiated shipping rates, yes. For flat rate and tiered, no.
Click FAQ under Support for more.
Landed cost calculations
It's important to know landed cost is not just about duties and taxes. Our total landed cost calculations include duty/tax plus any other charges that might be incurred, depending on the shipping carrier and service level. Our software automates landed cost calculations quickly and accurately.
Includes Zonos Hello
Hello welcomes cross-border shoppers to your website in their language telling them you are international friendly.
Shipping rate calculations
Zonos supports calculations for various express carriers, postal carriers, and others; as well as the ability to offer custom service levels, transit times, and more.
Get complete control over the shipping rates you offer. Use multiple carriers, 3PLs, or custom rules and rates. Reach out to support for help customizing your shipping setup.
Carrier API integrations
Directly integrate with your shipping account(s) to pull your negotiated rates. We support API integrations with UPS, FedEx, DHL, USPS, and more.
Zonos is a SaaS company dedicated to decoding international commerce. As the leading cross-border technology solution on the market, we partner with thousands of online retailers throughout the world to enhance the international customer experience. **UPS shippers: Zonos is a UPS Ready | UPS CTP provider. Ask your UPS rep.
See the app in action
Explore how the app works in an example store.View example store
Pricing 14-day free trial
External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
1.9% transaction fee (for international orders). Custom implementation services start at $150.
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
May Lindstrom Skin
We use Zonos for international tax calculations and the Welcome Mat (we haven't moved over to Hello yet). We were launching a promo in less than 24 hours and needed last-minute changes to our now Zonos-unsupported Welcome Mat. Brandon Morin was knowledgeable, patient, and persistent (with his very busy team) and had the changes made with time to spare. Thousands of users and not a single Zonos issue during the madness of our promo. Thank you, Brandon -- you’re an awesome teammate.
Thank you for the feedback, we appreciate you and are happy to assist with your promo!
Zonos makes cross-border much less intimidating and it is very easy to set up! Trevor and Adam were great at walking us through the process.
Thank you for your feedback, we're delighted you chose Zonos as your cross-border partner!
They caused losses of thousands of $ due to incorrectly generated shipping labels. We were very careful and caught it early, notified them and eventually they fixed it (after 3 weeks...), They did eventually credit us for the losses but we had to insist and give them papers and reports ... all for a mistake they made and could've inspected on their end. Thats just one of many issues we had, it's exhausting, right now we are unable to ship the orders because of them. We're not sure what to do, support quality is as poor as their product quality.
Thank you for your feedback, we are continuously working to improve our product and processes. We are working diligently with you and your shipping carriers to ensure that you are set up for success, please don't hesitate to reach out directly if you have additional concerns.