Crossborderit IOSS and DDP

CrossborderIT was a good solution for us until they changed their pricing from 1EUR per transaction to 99EUR per month despite their terms stating "CBIT shall have the right to change the fees for the Services at any time by giving the Customer no less than 30 days’ notice.", stopped replying to live chat messages and removed the live chat function. We cannot find any option to cancel our service but will be doing so as soon as we possibly can.

I was originally happy with the app ans service until I received an email informing me in December of a massive price hike from 20 euros to 99 euros a month. As a result I have cancelled my subscription.

Randomly put the price up to $99 per month with no warning, not worth it should have tiered pricing I have moved over to https://apps.shopify.com/eas-eu-compliance which is pay per order.

Crossborderit just raised our monthly rate, so we're dropping to look for a more economical solution. I appreciate their support team, and we've worked together for about 2 years now, but the product/pricing match is just not there anymore.

Our store doesn't do enough EU volume to pay this premium for tax convenience, and other companies continue to provide a pay-as-you-go model.

This app is working fine but I will be removing it as I cannot afford the increase from $24.00 to $99.00. we are only a small company and only sell 120 -150 euros a month to the EU so is not cost effective. They must be losing hundreds of customers because of this.
Their app on the app store is still advertising at $24.00 a month so newbies beware, they are increasing their monthly fees very soon

We installed this app to try and figure out how we can easily deal EU Vat tax payments. It simply didn't work from the start - our account on the Crossborderit.com site couldn't connect to the app due to not recognising the integration key. Crossborderit kept asking us to send them money to get the IOSS number registration and I refused as long as the app was not integrating. After 4-5 emails to support about this fundamental issue nothing happened except promises about the developers fixing it. Still nothing 3-4 weeks on so I am giving up on this shambles of an app and shambles of a company - I cannot recommend this app.

Crossborderit setup for me. However, it only picks up order for Sweden and not any other country. At £24 per month, I am paying too much for no orders from Sweden most months. Money down the drain. Now they are increasing their fees to $100, I cannot afford this especially as it does not pick up order from other EU countries.

A fairly decent solution to the mess caused by brexit. It is expensive but it seems to be one of the few ways to acquire an IOSS number without being ripped off by intermediaries

Helpful support. Fast obtaining of IOSS-number. Sensical order-based fees. Quick support. I do believe they do remittance, too; so, it's a great-package.