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What started out as the earliest solution to IOSS reporting, which worked really well seems to have now deteriorated in to a non-functional service. My integration stopped working in April 2024, in early September 2024 they alerted me to this (I should have noticed sooner, but the whole process is meant to be automated and it just slipped through my radar). They claimed it was because my version ...
At the start, when everyone was running around like chickens with their heads cut off, along came Crossborderit with a simple(ish) solution. Yay!
We signed up at the very outset.
It wasn't always too clear what we were actually being charged and we put in a lot of work trying to reconcile our charges with what we had sold. We even had a letter from the Swedish tax authorities saying we'd possibly ...
Thanks for working with us. We were stuck in to the confusion of the tax authorities. We got that sorted out but totally understand not being a good fit.
Been Ok for 12 months but they've pushed the price to $99 per month, no options for small businesses. You need to be sending a lot to warrant this price and there are still better options. We now use EAS, way better value for us.
Some of my orders weren't showing up in Crossborderit. It took 6 weeks and a lot of back and forth with support before the developer finally discovered that there was a bug in their Shopify integration. The developer seems to be very uncommunicative and slow to find and resolve bugs -- the support team told me that the developer was unavailable for an entire month, and then it took another full ...
Started with a fair and transparent pricing model but started adding new fees, now have added a 99 euro monthly charge. Would not recommend.
Really poor service from the start with lots of overcharging on individual transactions forcing us to cross check every transaction! Now a significant price increase has made us stop using Crossborderit. They even gave the Swedish Tax Agency a false reason. We stopped using Crossborderit not IOSS! Developer support isn't great as well. Moving to another intermediary is the only choice for ...
We used their services for 1 year and 4 months and for the most part it was fine. During this time we did receive multiple 'No activity Report' emails stating "Our Tax Authorities constantly monitors all IOSS usage and if there are orders not reported to us, your account will be flagged and will be cancelled.' I would email just to make sure they did receive our reports and Mae would assure us ...
I was initially happy with the service. But the 500% price hike stinks. Hooking people in then hike the charges by an outrageous amount is poor behaviour and I have cancelled my account..
CrossborderIT was a good solution for us until they changed their pricing from 1EUR per transaction to 99EUR per month despite their terms stating "CBIT shall have the right to change the fees for the Services at any time by giving the Customer no less than 30 days’ notice.", stopped replying to live chat messages and removed the live chat function. We cannot find any option to cancel our service ...
I was originally happy with the app ans service until I received an email informing me in December of a massive price hike from 20 euros to 99 euros a month. As a result I have cancelled my subscription.