Crossborderit IOSS and DDP

CrossborderIT was a good solution for us until they changed their pricing from 1EUR per transaction to 99EUR per month despite their terms stating "CBIT shall have the right to change the fees for the Services at any time by giving the Customer no less than 30 days’ notice.", stopped replying to live chat messages and removed the live chat function. We cannot find any option to cancel our service but will be doing so as soon as we possibly can.

At the start, when everyone was running around like chickens with their heads cut off, along came Crossborderit with a simple(ish) solution. Yay!

We signed up at the very outset.

It wasn't always too clear what we were actually being charged and we put in a lot of work trying to reconcile our charges with what we had sold. We even had a letter from the Swedish tax authorities saying we'd possibly underpaid an item.

But hey-ho, it was still a solution!

Now I get an increase of 4 - or is it 500% in the charges?

I don't think so!

This would make our meagre sales into the EU actually cost us money. It wouldn't just reduce our profit, it would actually cost us money to sell into Europe.

I notice that Crossborderit say that they only have 2 negative reviews out of 400 daily users. I wonder when they made their count of 400? I wonder how many of those 400 are biding their time until the price-hike hits.

We will certainly be jumping ship for a more cost-effective solution.

Been Ok for 12 months but they've pushed the price to $99 per month, no options for small businesses. You need to be sending a lot to warrant this price and there are still better options. We now use EAS, way better value for us.

Some of my orders weren't showing up in Crossborderit. It took 6 weeks and a lot of back and forth with support before the developer finally discovered that there was a bug in their Shopify integration. The developer seems to be very uncommunicative and slow to find and resolve bugs -- the support team told me that the developer was unavailable for an entire month, and then it took another full month after they returned to resolve the bug. They seem to only have one developer so there's no redundancy if he's on vacation.

In combination with them increasing their prices to 99 euros/month, I definitely wouldn't recommend this service.

Started with a fair and transparent pricing model but started adding new fees, now have added a 99 euro monthly charge. Would not recommend.