Crossborderit IOSS and DDP

CrossborderIT was a good solution for us until they changed their pricing from 1EUR per transaction to 99EUR per month despite their terms stating "CBIT shall have the right to change the fees for the Services at any time by giving the Customer no less than 30 days’ notice.", stopped replying to live chat messages and removed the live chat function. We cannot find any option to cancel our service but will be doing so as soon as we possibly can.

At the start, when everyone was running around like chickens with their heads cut off, along came Crossborderit with a simple(ish) solution. Yay!

We signed up at the very outset.

It wasn't always too clear what we were actually being charged and we put in a lot of work trying to reconcile our charges with what we had sold. We even had a letter from the Swedish tax authorities saying we'd possibly underpaid an item.

But hey-ho, it was still a solution!

Now I get an increase of 4 - or is it 500% in the charges?

I don't think so!

This would make our meagre sales into the EU actually cost us money. It wouldn't just reduce our profit, it would actually cost us money to sell into Europe.

I notice that Crossborderit say that they only have 2 negative reviews out of 400 daily users. I wonder when they made their count of 400? I wonder how many of those 400 are biding their time until the price-hike hits.

We will certainly be jumping ship for a more cost-effective solution.

We used their services for 1 year and 4 months and for the most part it was fine. During this time we did receive multiple 'No activity Report' emails stating "Our Tax Authorities constantly monitors all IOSS usage and if there are orders not reported to us, your account will be flagged and will be cancelled.' I would email just to make sure they did receive our reports and Mae would assure us our account was fine.

Then there were Invoice Payment Reminders sent when invoices were already paid...that happened multiple times as well.

On December 15th, during the holidays, they sent an email about a price increase that starts on January 2023 from 24.00 a month to 99.00 a month.

They mentioned in their email: " We understand this new structure may be challenging for some shippers and more beneficial to others. There are some competitors who offer services at rates close to our original rates if the new structure is a challenge for you. Please feel free to reach out to our customer service if you would like to discuss." When asked that question the reply I received was "Unfortunately, we do not have information about other competitors that we can recommend. We just received an update that the new pricing will be moved to February 2023. "

We cancelled and are now with Eurora.

Some of my orders weren't showing up in Crossborderit. It took 6 weeks and a lot of back and forth with support before the developer finally discovered that there was a bug in their Shopify integration. The developer seems to be very uncommunicative and slow to find and resolve bugs -- the support team told me that the developer was unavailable for an entire month, and then it took another full month after they returned to resolve the bug. They seem to only have one developer so there's no redundancy if he's on vacation.

In combination with them increasing their prices to 99 euros/month, I definitely wouldn't recommend this service.

Been Ok for 12 months but they've pushed the price to $99 per month, no options for small businesses. You need to be sending a lot to warrant this price and there are still better options. We now use EAS, way better value for us.