Rontar Ad Exchange: Free Ads

Hi there,

I’m very sorry you haven't seen results from using our app. But I would like to give a detailed answer to your review:

1. We bill per click/impression, not per sale. This is clearly stated here: https://help.rontar.com/hc/en-us/articles/360002831574-How-does-Rontar-charge-my-account-

2. We did bill you $100 initially, but you spent only $55.81 of it. The rest was refunded to you upon your request.

3. You spent just $55.81 on retargeting, which may not always be enough to see sales. Sometimes you may spend $50 and see no sales, then you see 2 or 3 sales with the next $50 spent on ads. This is how it usually works.

If you ever decide to give our app a try again, we have a free plan now that you can use.

Hi, thanks for your review and for using our app. I took a closer look at your campaign and would like to make a few comments:

1. You’re correct, in the last 11 days you’ve spent around $100 and received 5 clicks and no conversions. However, in the 11 days before that, you had spent $77 and received 11 clicks and $654 in sales. This is exactly how it works when you have few impressions/clicks and little daily spend. We have a customer that was in a similar situation to yours. They had almost 4,000 ad impressions and just 1 sale (which is low), but the situation changed completely with bigger numbers: https://blog.rontar.com/upgrading-from-the-free-forever-to-starter-plan

2. You can easily control how much you pay per click. This can be done on the Settings page in the app. You can also control how much you spend daily on the same page. Please note, when you limit the maximum cost per click, the number of impressions and clicks you’re getting is decreased as well.

If you have questions regarding the best settings for your account, please reach out to your account manager via the chat. They will be happy to help.

Hi,

I’m sorry you didn’t get the results you expected from using our app. I took a look at your campaign and see that you did receive about 2,000 ad impressions but no clicks. While it’s unusual to see such a low CTR, it’s too early to tell whether the campaign is effective or not due to the very low overall number of impressions.

Sometimes you get 2,000 impressions and no clicks/sales, then you see 5-10 clicks and a few sales with the next 2,000 ad impressions. This is how it usually works. We have a customer that had a similar situation to yours. They had almost 4,000 ad impressions and just 2 clicks (which is low), but the situation changed completely with bigger numbers: https://blog.rontar.com/upgrading-from-the-free-forever-to-starter-plan

Another reason could be the quality of inbound traffic. If the quality is low then retargeting will drive poor results as well. We don’t have access to this data so I can’t comment with 100% certainty on this.

Hope this helps.

Hi, thanks for your review and for using our app. I took a closer look at your campaign and would like to make a few comments:

1. Rontar is a retargeting app, which means that we show ads to your past visitors only. Retargeting works best if the quality of your initial traffic is high. If the quality of the traffic is very low, retargeting might not work at all.

2. If you see that your retargeting campaign is not yielding the results you were expecting, you might want to limit your target cost per click/impressions. For example, you could explicitly set your target CPC to $1. Bear in mind though, this may severely limit the number of impressions you’re getting.

3. We have already refunded the not yet spent balance on your account. We don’t refund funds already spent on advertising. This is clearly stated in our Refund Policy: https://help.rontar.com/rontar/en/articles/3124947-refund-policy

Hope this helps.