Rontar Ad Exchange: Free Ads , 273 recensies

Hello, thanks for your feedback.
Recently, we have implemented changes to our Free plan. Now to promote their ads in other stores for free, users need to publish other stores' ads on their websites in return. This is how our Free plan works.

Over the last month, we have sent 3 email notifications to all free plan users, the last was sent on Thursday. Probably you have missed it.
The ads are posted at the very bottom of product pages and do not harm reputation and pull away people that are really interested in your products.

Also, if you want to turn this off, you can do this on the Publisher page. In this case, it's natural, that your products will not be advertised as well.
Please, if you need any assistance, reach out to our support. We're always ready to help.
Apologies for the inconvenience.

Hello, thanks for your feedback.
Recently, we have implemented changes to our Free plan. Now to promote their ads in other stores for free, users need to publish other stores' ads on their websites in return. This is how our Free plan works.
Over the last month, we have sent 3 email notifications to all free plan users, the last was sent on Thursday. Probably you have missed it.

The ads are posted at the very bottom of product pages and do not harm reputation.
Also, if you want to turn this off, you can do this on the Publisher page. In this case, it's natural, that your products will not be advertised as well.

Please, if you need any assistance, reach out to our support. We're always ready to help.

Thank you for your review and being our customer for such a long time.

We would like to assure you that we continuously update product information, which is shown on the ads, but product pictures are updated not more often than once a month. Such configurations are set on purpose in order not to overload customers' servers.

It is necessary to mention that you periodically suspend your campaign and then restart it in a while. In fact, you were running your retargeting at the beginning of the year and then made a pause. After that, your campaign was restarted in June. Therefore, your pictures have not been updated yet as your campaign was activated after our latest update of the pictures.

Based on the above-mentioned information, we confirm that your campaign was running with the part of outdated pictures for just one month. We understand that this could influence the conversions but according to your statistics the number of clicks was not lower than usual.

For now, all your pictures are updated. It was made as soon as we received your request. We truly regret that you were not satisfied with our services during last month, but we hope that you will accept our bonus offer and keep cooperating with us.

Hello,
Thank you for your review. We have checked your account and found out that you didn't create any ads. For the app to start showing your ad, you need to create it first.
In addition to this response, we will send you an email to suggest our help. We hope you will change your review after setting up your ads :)

Hi,

Thanks for using our retargeting app. Here are a few comments regarding how we operate:

1. When deciding whether or not we should show your ad to a past visitor of yours, we take multiple parameters into account: when the visitor visited your website the last time, how much time they spent on your website, the ad placement on the website they are currently visiting, whether the visitor clicks ads in general, what the traffic source was that brought the visitor to your site in the first place, and so on. A few dozen parameters in total. Thanks to machine learning, we’re able to make click/conversion predictions much more precisely than you would by adjusting any of these settings yourself. This way we can decrease your CPC and increase your ROI at the same time. Setting the age/gender setting by yourself would only decrease the effectiveness of your campaign. That’s why we don’t have these and many other targeting settings in the public view. The optimization is done by the machine learning algorithm in the background.

2. Thanks to our partners, we have access to literally hundreds of thousands of websites. As a result, for bigger retargeting campaigns, it’s not unusual to see ads being shown on hundreds, sometimes thousands, of websites daily. Showing these websites in your account would only clutter your statistics report and wouldn’t give you any insights into how your ads are performing. Moreover, as mentioned above, our machine learning algorithms decide where your ads should be shown based on data. Giving our customers the ability to manually choose/blacklist sites would only decrease your campaign effectiveness.

3. All our links to your site are marked with UTM parameters. You should be able to see the clicks from us under utm_source=rontar in your Google Analytics or any other tracking software you might be using. Some obscure and less popular browsers do truncate our links sometimes, but they are in the minority and should not exceed more than 5-10% of all traffic generally.

Hope this helps.

If you have other questions or concerns, please reach out to your account manager via the chat. They will be happy to help.

Hi, thanks for your review and for using our app.

The information about how we bill customers can be found on the Billing page and it is prominently displayed so that anybody can see it. Since Rontar is an advertising company, we charge $25.00 initially and then automatically every time the advertising balance gets low. This is in accordance with your daily budget settings and to cover the amount required in the upcoming week. This is how many advertising companies work.

In your particular case, you were charged $25 initially. On the first day of your ad campaign, because you had no maximum daily budget set, you exhausted your balance. As a result, the system charged you again, and once again a day later to cover the expenses for the upcoming period.

Please note, there are options for you to limit your campaign, including setting the maximum daily budget and cost per click.

Hope this helps.