Rontar Ad Exchange: Free Ads

Hello, thanks for your feedback.
Recently, we have implemented changes to our Free plan. Now to promote their ads in other stores for free, users need to publish other stores' ads on their websites in return. This is how our Free plan works.
Over the last month, we have sent 3 email notifications to all free plan users, the last was sent on Thursday. Probably you have missed it.

The ads are posted at the very bottom of product pages and do not harm reputation.
Also, if you want to turn this off, you can do this on the Publisher page. In this case, it's natural, that your products will not be advertised as well.

Please, if you need any assistance, reach out to our support. We're always ready to help.

Thank you for your review and being our customer for such a long time.

We would like to assure you that we continuously update product information, which is shown on the ads, but product pictures are updated not more often than once a month. Such configurations are set on purpose in order not to overload customers' servers.

It is necessary to mention that you periodically suspend your campaign and then restart it in a while. In fact, you were running your retargeting at the beginning of the year and then made a pause. After that, your campaign was restarted in June. Therefore, your pictures have not been updated yet as your campaign was activated after our latest update of the pictures.

Based on the above-mentioned information, we confirm that your campaign was running with the part of outdated pictures for just one month. We understand that this could influence the conversions but according to your statistics the number of clicks was not lower than usual.

For now, all your pictures are updated. It was made as soon as we received your request. We truly regret that you were not satisfied with our services during last month, but we hope that you will accept our bonus offer and keep cooperating with us.

Thanks for your review and for using our app.
We received the only email from you on Sunday, September 4th. We reviewed your campaign statistics and settings and sent you our response with a clarifying question today, on September 5th. We look forward to receiving your reply in order to assist you with your inquiry.